EXTENDED: You've got another week to add your travel & holiday deals questions for expert MSE Oli as part of the latest Ask An Expert event.
What goes on with Evri?
in Praise, vent & warnings
20 replies 908 views
Latest MSE News and Guides
Energy Price Cap change
Martin Lewis on what it means for youMSE News
Best £1 you've ever spent?
Share your most impressive bargainsMSE Forum
New MSE Forum avatars available
Try 'em out nowMSE Forum
I received a parcel a couple of weeks ago which was just left on the doorstep. I saw the courier approaching and went to the door. When I opened the door the parcel was on the doorstep and the courier was opening he van door.
I can't remember if it was Evri or not.
it was delivered 2 hours later.
The driver explained he had run out of time to deliver it so had marked it delivered.
I'd chosen a 'safe place' as I would be out from 9:30 - 10:45. Got home, no delivery & tracking says 11:28 it's on it's way.
12:15 tracking says delivering 11:30-13:30, no show.
15:47 tracking says courier rescheduled, delivering 17:30-19:30. I'm OK with all that as it's so hot, have sympathy with trying to wait for cooler time.
19:21 tracking says unable to deliver, will deliver next working day.
21:14 I get an email from the merchant saying they'd been advised by Evri that the parcel could not be delivered because no-one was home! Why would Evri feel the need to lie? Safe place was accessible & I was at home as well from 10:45.
No updates today, but I suppose I'll feel lucky if they bother to deliver at all, the last time Hermes was used, semi covid rules so contactless delivery involved a photo, they swore blind they'd delivered but couldn't produce the photo, because they hadn't.
I appreciate they work hard, paid little......which is why I rarely purchase from a merchant when I know they're using Hermes & I'll go back to that now they're called Evri.
several of my parcels have have just been left out infront of the door, no doorbell.
i even had neighbours parcel (from cross the road) left outside my house, no doorbell at mine or neighbours and no card dropped at neighbours. i checked the tracking and it has a picture infront of my house but doors closed
what happens if the package is stolen? who is responsible in this case?
I heard the vehicle & opened the door, he handed it over, the plastic bag all rolled up around the contents, & legged it back to his car faster than a rat up a drainpipe.
I imagine whoever ripped an 8" gaping hole in the plastic hadn't wanted the size 5 sandals inside then!!! I actually took them out without having to make the opening any wider. No wonder all rolled around the contents hiding it, & high speed exit.
To be fair, not necessarily the delivery driver though.
Personally, I've found our local delivery driver to be fantastic, but his replacements over the weekend are not so great.
But then again recently I've had DHL that dropped a box of perishable goods outside someone's house 500m away in the last week, when it was baking hot, and then picked it up and delivered it to me 20 mins later, as well as DPD who were going to leave my very large dog food package "behind a bush" that would in no way hide it as I live on the main road and the bush is smaller than the box was.
COVID has given these idiots a mandate to just leave things anywhere they want, and it isn't really acceptable.
I have found Evri to be reliable when shipping to a collection point (such as a cornershop/supermarket) but rather less so when trying to deliver directly.