What goes on with Evri? 10 August 2022 at 5:15PM in Praise, vent & warnings 20 replies 839 views

Skiddaw1

Had a parcel (item ordered via Amazon) delivered by Evri today. The driver made no attempt to ring the doorbell (I was in and waiting for said parcel) but just dropped it on the doormat and departed. I didn't even recieve a delivery text or email.

Is this par for the course with Evri? I've not had a delivery from them previously. All the other delivery companies at least ring the bell or drop a text before they dash off. It's not a big issue for us- we live in one of those villages where you can generally safely leave the door unlocked- but I can imagine parcels going missing must be legion in some areas.

comeandgo

Must have been a local driver who knows the area he is working in.  Evri do send me a message of any delivery but this can only be done if the company you have ordered from have your e mail  or mobile number but I can also check through the company I have ordered with where in the process my order is as Evri only visit our area when there is a van load which can mean a long wait.

Skiddaw1

comeandgo said:

Must have been a local driver who knows the area he is working in.  Evri do send me a message of any delivery but this can only be done if the company you have ordered from have your e mail  or mobile number but I can also check through the company I have ordered with where in the process my order is as Evri only visit our area when there is a van load which can mean a long wait.

Makes sense. I knew parcel was en route via their tracking system. Probably a local driver. Just a little concerned as to whether it is general practise with Evri (where we used to live said parcel would have been very swiftly 'appropriated')

comeandgo

I’m sure if your door was locked he would have had to ring the doorbell.  Our postmen usually just open doors and throw items in but our house is always locked even when we are in.  My husband was brought up in a place where the uninvited would try entry so doors always locked.

p00hsticks

comeandgo said:

I’m sure if your door was locked he would have had to ring the doorbell.  Our postmen usually just open doors and throw items in but our house is always locked even when we are in.  My husband was brought up in a place where the uninvited would try entry so doors always locked.

I was rather assuming that the doormat the OP mentions was outside the house, not that he had opened the front door, placed it inside and  closed the door again. Perhaps the OP can clarify ? 

Skiddaw1

Doormat was indeed the outside doormat @p00hsticks and @comeandgo

As it happens, front door was unlocked. Postie frequently opens the door and deposits parcels on the inside doormat but Evri person didn't (or ring or knock).

tripled

It's a known fact that Evri drivers get trained by special forces in covert operations. They are seldom seen or heard. Sadly, they are not trained in orienteering.

Skiddaw1

tripled said:

It's a known fact that Evri drivers get trained by special forces in covert operations. They are seldom seen or heard. Sadly, they are not trained in orienteering.

4justice2

I had a package from Amazon.com "delivered" by Evri yesterday. Came all the way from the USA no problems. Only problem locally! Got an email with photo to confirm delivery, whilst I was a few miles away at my girlfriends. Then realise that's not my doormat or half opened door! Turns out they delivered to the house opposite.......I live at 4 Smith Court (package clearly addressed to me). Was delivered to 4 Jones Mews over the road instead.  Different postcodes, plus my house has to the name and number clearly displayed by the door, visible from the road.🙄🙄

sheramber

Quite understandable if the houses were opposite each other.

The  postcode would only take him to the street. it would not indicate that the two sides had different addresses and postcodes.

My last postcode used to tell you you were at your destination 9 miles before my house- the postcode covered 26 miles.

We regularly got phone calls asking where we were.

The courier would see a house at number 4 and deliver to it. He would not look around at other houses to see if there was another number 4..

They get a pittance for each delivery so are not going to waste time looking around addresses when it appears he has found it.

custardy

sheramber said:

Quite understandable if the houses were opposite each other.

The  postcode would only take him to the street. it would not indicate that the two sides had different addresses and postcodes.

My last postcode used to tell you you were at your destination 9 miles before my house- the postcode covered 26 miles.

We regularly got phone calls asking where we were.

The courier would see a house at number 4 and deliver to it. He would not look around at other houses to see if there was another number 4..

They get a pittance for each delivery so are not going to waste time looking around addresses when it appears he has found it.

Exactly. These couriers use routing software and want rid of parcels as quick as possible.
People malign these cheap couriers but use them, demand cheaper postage and shun pricier alternatives.
The irony is its a race to the bottom as carriers are forced to match them to compete.
Royal Mails entire direction right now is towards the Evri model.