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Returning faulty mobile via mail order.Help please.

adandem
adandem Posts: 3,592 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
Hi, My daughter has a Nokia mobile which I bought in May via Empire Stores.

It has developed a fault. Has anyone had experience of retuning a mobile via a mail order catalogue, what do they usuually do?

They no longer sell the same phone and I am terrified I will have to use my local Nokia repair centre (CPW - a very long story!).
The phone is 7 months old, do you think they are likely to refund if they can't replace?

Thanks.
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