Broadband and Line Rental Re-address

BROKEN
BROKEN Posts: 41 Forumite
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edited 10 August 2022 at 4:42PM in Broadband & internet access
After being with BT for years and having line rental and broadband package with them i was only receiving 28MBPS max and after I complained and had 5 engineers in one week to find out why it was pants, the engineers said nothing with the line, but still ending up paying £50 a month.
We moved onto Sky broadband and Line Rental as we had Sky Glass and found we were only getting 23mps and decided to cancel within a week.
We decided to then go with EE Broadband only and we are receiving around 125MPS.(get in there, whoop whoop).
So my Question is really Why do we have to have line Rental with Broadband, Does BT and SKY know that line rental affects the Broadband MBPS and if they do why do they continue to insist that you have there Line Rental and why haven't they fixed it and can I seek readdress for the amount I paid for the pants service.

Comments

  • iniltous
    iniltous Posts: 3,067 Forumite
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    Its impossible for anyone , including EE to provide 125Mb/s over FTTC/VDSL , presumably that what you mean when you say 125MPS , so if you genuinely are getting that speed it’s from mobile or FTTP , and cannot be the type of landline service that typically attracts a line rental charge.
    Your comment 
    ‘Does BT and SKY know that line rental affects the Broadband MBPS and if they do why do they continue to insist that you have there Line Rental ‘ is just nonsense 
  • wongataa
    wongataa Posts: 2,617 Forumite
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    BROKEN said:
    So my Question is really Why do we have to have line Rental with Broadband,
    Because if any service, internet access or telephony, comes down a physical phone line you need to pay someone to maintain that physical phone line.

  • EE will supply 289Mb/s to me using FTTC (presumably using G.Fast) says their last promo email to me.
  • Neil_Jones
    Neil_Jones Posts: 8,901 Forumite
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    BROKEN said:
    After being with BT for years and having line rental and broadband package with them i was only receiving 28MBPS max and after I complained and had 5 engineers in one week to find out why it was pants, the engineers said nothing with the line, but still ending up paying £50 a month.
    We moved onto Sky broadband and Line Rental as we had Sky Glass and found we were only getting 23mps and decided to cancel within a week.
    We decided to then go with EE Broadband only and we are receiving around 125MPS.(get in there, whoop whoop).
    So my Question is really Why do we have to have line Rental with Broadband, Does BT and SKY know that line rental affects the Broadband MBPS and if they do why do they continue to insist that you have there Line Rental and why haven't they fixed it and can I seek readdress for the amount I paid for the pants service.

    What "pants" service would that be then?
    Was your minimum line guarantee at least 20Mbps?  If it was then you got what you asked for.
    And line rental does not "affect" anything of the sort with regards to line speed.  As above, your 125Mbps will almost certainly be FTTP.
  • iniltous
    iniltous Posts: 3,067 Forumite
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    edited 10 August 2022 at 7:37PM
    That’s why I said FTTC/VDSL cannot provide 125Mb ,
     G fast can deliver these speeds on a short enough line , but given the OP states they were getting 28Mb with BT and 23Mb with Sky on FTTC ( must be FTTC because ADSL is 24Mb max ) then it’s pretty clear that Gfast , even if it’s available , and EE provide it , wouldn’t deliver 125Mb on the OP’s line , if by some miracle it’s what the OP has , and that some ‘line’  fault was cleared that was holding the FTTC back to mid 20 Mbs , ( even though they apparently had many engineer visits giving the line a clean bill of health ) then the OP would still be paying line rental and could have had much faster FTTC if there was a fault and it was fixed…still registering as bovine excrement with me.
  • BROKEN said:

    So my Question is really Why do we have to have line Rental with Broadband,

    How do you imagine your broadband will get to you without a line to your house, unless you are using mobile data?

    The answer is down a line, which you have to rent.  Many providers show this bundled as a single figure.  A few still allow something called "Shared metallic path facility" so you can rent your line from one provider that typically providers a voice service and get broadband from another.  I used to do this, until yesterday in fact.  I've now moved my line rental to by broadband supplier and lost the voice service on the line (as the ISP doesn't provide a voice service over lines rented from them).
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