Vueling - regulator

dar341

I think I may have not made it clear that I was applying for accommodation reimbursement. I was told by the call centre to go to the flight compensation section; was unable to find where to specifically look for accommodation reimbursement. I will take another look. Thank you for the replies 

dar341

I still can’t find the section on “Airport Assistance” on their website. All I am getting is cancellations or refunds which takes me back to square one. May have to brave it and ring them again ! 

Westin

@dar341

You don’t need Airport Assistance.

Review these links.

https://static.vueling.com/cms/media/2967666/derechos_pasajeros_ingles.pdf

https://www.vueling.com/en/we-are-vueling/contact/send-us-a-message?category=10

dar341

Hi all, unless I am being really stupid I can’t find where to submit the claim. Most sections are for compensation not expenses, and when I called customer service they pointed me to the refund section, and then it doesn’t accept my booking reference number. Has anyone successfully achieved this through Vueling? I have a template of a letter to send, just need to know where to send it. Many thanks 

SteveBLFC64

I realise this is a few months old - I was on a Vueling flight from Glasgow to Paris Orly earlier in the summer - flight departure delayed by more than three hours (they initially couldn't get access to the complete hold area for the luggage, and for a while were attempting to move passengers around to balance the load) - we were then informed Orly would be closed (flight arrival initially scheduled just before 10pm), ariived at CDG at 1am, and then at Orly at 2am on a coach - then too late to get taxi, so spent what was remaining of the night at the airport. We did claim via the airport website, as even the arrival at CDG was more than 3hrs late, more than 4hrs late at Orly itself. Claim rejected - no details, just "your flight was affected by circumstances beyond the company’s control" - no further response despite a polite request. I did also try via the UK International Consumer Centre, but again, got "carried out an in-depth analysis of your case", although didn't actually provide any details. Very poor attitude towards their clients - I am attempting to use AirAdvisor for the claim - not really having any expectation, but I believe the best we can do is draw attention to the extreme lack of care of the company towards their paying customers.

Westin

SteveBLF64
It could well be that the delay circumstances meant that no financial compensation was due, but I'm not sure why you raised claims with the airport, with the International Consumer Centre - rather than approach and claim via the operating airline.  Have you thought about that avenue? https://www.vueling.com/en/vueling-services/more-vueling-services/flight-disruption 

SteveBLFC64

Tks Westin - perhaps I wasn't clear, but I did first attempt to claim through Vueling's website, but their response was "your flight was affected by circumstances beyond the company’s control" - they must have details of all flights and issues available, but are unwilling to share. Their policy is obviously to make it as difficult as possible for customers to receive a fair outcome, and just hope that they give up seeking this. Even the organisations that are there to help us have limited powers in attempting to assist. I had the total opposite response when claiming back from AirFrance a few years back, and that was for a much larger amount - they were very quick, and didn't put up a wall of next to no communication that Vueling has. I guess I'll just have to put this down to experience, but will be very unlikely to use them again.