How can I claim against Pegasus for a cancelled domestic flight Turkey (Istanbul) to Turkey (Dalaman

Westin

whalemoney said:

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

Thanks but how do I find out the reason/ code logged by the airline?  I was never given one and this information isn't available on the internet.

I doubt you will now. It is not normally openly published information.

As far as information to the Average Joe passenger, the flight operating crew or ground staff will normally have given a broad reason, e.g. late arrival of inbound aircraft, operational issues, technical issues, weather problem.

Behind the scenes, one of more delay codes will have been allocated to the flight. You don’t need to know or have these. These are however linked back to your flight number/departure date and will determine if duty of care/compensation is due.

whalemoney

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

I had a look at a few of the compensation checkers.  Bottonline's was terrible immediately rejected it before I could even put the details in.  Hardly surprising, I had an interview there a few years ago and really wasn't impressed with them, didn't look like a proper law firm to be honest.  The rest of these websites are telling me I should be entitled to a minimum of £400 but this is probably just what their website says regardless of the information you give them.  And they're asking for a lot of information up front and ID documents etc.  Again, they all look like two bit companies.  Is there no way this can be done without the use of these dodgy firms?

whalemoney

Westin said:

whalemoney said:

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

Thanks but how do I find out the reason/ code logged by the airline?  I was never given one and this information isn't available on the internet.

I doubt you will now. It is not normally openly published information.

As far as information to the Average Joe passenger, the flight operating crew or ground staff will normally have given a broad reason, e.g. late arrival of inbound aircraft, operational issues, technical issues, weather problem.

Behind the scenes, one of more delay codes will have been allocated to the flight. You don’t need to know or have these. These are however linked back to your flight number/departure date and will determine if duty of care/compensation is due.

Thanks.  But where do I go from here then?  I have the flight number/ departure info but I feel like Im going round in circles with what to actually do with this information.  Who do I give the information to?  Do I just issue a Court claim or is there a step to go through first?  I'm being told so many conflicting things on here!

Westin

whalemoney said:

Westin said:

whalemoney said:

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

Thanks but how do I find out the reason/ code logged by the airline?  I was never given one and this information isn't available on the internet.

I doubt you will now. It is not normally openly published information.

As far as information to the Average Joe passenger, the flight operating crew or ground staff will normally have given a broad reason, e.g. late arrival of inbound aircraft, operational issues, technical issues, weather problem.

Behind the scenes, one of more delay codes will have been allocated to the flight. You don’t need to know or have these. These are however linked back to your flight number/departure date and will determine if duty of care/compensation is due.

Thanks.  But where do I go from here then?  I have the flight number/ departure info but I feel like Im going round in circles with what to actually do with this information.  Who do I give the information to?  Do I just issue a Court claim or is there a step to go through first?  I'm being told so many conflicting things on here!

 These are the published ‘passenger rights’ from the Pegasus website. You will need to run via Google translation of similar.

https://cdnp.flypgs.com/files/pdf/PG_MD_BK_002_8%20PEGASUS_Hava_Yollari_YolcuHaklari_Brosuru.pdf

IMHO, I think you are on a hiding to nothing here.  It seems they provided ‘duty of care’, you are not sure of the cancellation reason, and your dealing with an airline from a non-EU country.  I think you will be going round in circles.  Might be one to chalk up and let go.

whalemoney

Westin said:

whalemoney said:

Westin said:

whalemoney said:

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

Thanks but how do I find out the reason/ code logged by the airline?  I was never given one and this information isn't available on the internet.

I doubt you will now. It is not normally openly published information.

As far as information to the Average Joe passenger, the flight operating crew or ground staff will normally have given a broad reason, e.g. late arrival of inbound aircraft, operational issues, technical issues, weather problem.

Behind the scenes, one of more delay codes will have been allocated to the flight. You don’t need to know or have these. These are however linked back to your flight number/departure date and will determine if duty of care/compensation is due.

Thanks.  But where do I go from here then?  I have the flight number/ departure info but I feel like Im going round in circles with what to actually do with this information.  Who do I give the information to?  Do I just issue a Court claim or is there a step to go through first?  I'm being told so many conflicting things on here!

 These are the published ‘passenger rights’ from the Pegasus website. You will need to run via Google translation of similar.

https://cdnp.flypgs.com/files/pdf/PG_MD_BK_002_8%20PEGASUS_Hava_Yollari_YolcuHaklari_Brosuru.pdf

IMHO, I think you are on a hiding to nothing here.  It seems they provided ‘duty of care’, you are not sure of the cancellation reason, and your dealing with an airline from a non-EU country.  I think you will be going round in circles.  Might be one to chalk up and let go.

You are bang wrong about them providing a duty of care.  Failing to provide a reason for flight cancellation, providing us with no paperwork or guidance at the airport or thereafter, and sending us to a cheap hotel with no food or water for over ten hours.  Sorry but you must have very low standards if you believe that is an appropriate standard of care.

Westin

whalemoney said:

Westin said:

whalemoney said:

Westin said:

whalemoney said:

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

Thanks but how do I find out the reason/ code logged by the airline?  I was never given one and this information isn't available on the internet.

I doubt you will now. It is not normally openly published information.

As far as information to the Average Joe passenger, the flight operating crew or ground staff will normally have given a broad reason, e.g. late arrival of inbound aircraft, operational issues, technical issues, weather problem.

Behind the scenes, one of more delay codes will have been allocated to the flight. You don’t need to know or have these. These are however linked back to your flight number/departure date and will determine if duty of care/compensation is due.

Thanks.  But where do I go from here then?  I have the flight number/ departure info but I feel like Im going round in circles with what to actually do with this information.  Who do I give the information to?  Do I just issue a Court claim or is there a step to go through first?  I'm being told so many conflicting things on here!

 These are the published ‘passenger rights’ from the Pegasus website. You will need to run via Google translation of similar.

https://cdnp.flypgs.com/files/pdf/PG_MD_BK_002_8%20PEGASUS_Hava_Yollari_YolcuHaklari_Brosuru.pdf

IMHO, I think you are on a hiding to nothing here.  It seems they provided ‘duty of care’, you are not sure of the cancellation reason, and your dealing with an airline from a non-EU country.  I think you will be going round in circles.  Might be one to chalk up and let go.

You are bang wrong about them providing a duty of care.  Failing to provide a reason for flight cancellation, providing us with no paperwork or guidance at the airport or thereafter, and sending us to a cheap hotel with no food or water for over ten hours.  Sorry but you must have very low standards if you believe that is an appropriate standard of care.

Bit rude. 

If however the gloves are off, presumably you are a big boy and could have bought food and refreshments yourself?  You mention not having anything since 2pm whilst on the plane from MAN, well you could have planned ahead and taken food onboard, purchased on board and/or purchased at IST.  You mention buying items for cash, would common sense not be to get a receipt to enable a claim?  

An Ibis is a basic hotel unlikely to have a full 24/7 kitchen. Not ideal but at least Pegasus found you a safe place to sleep for a few hours.

Sometime things go wrong when travelling. Secret is to plan ahead, adapt and be pragmatic.

Buying connecting flights, using low cost carriers can create more problematic challenges. Choices made.

I stand by my comment of 22 November that I feel you won’t get any further with Pegasus.

Voyager2002

whalemoney said:

Westin said:

whalemoney said:

Westin said:

whalemoney said:

Caz3121 said:

whalemoney said:

Thanks for the reply but I don't understand most of your comment. What are 'free flight checkers'?

I also don't understand what you mean by the information should be centrally held.  I've never been given a code.  Pegasus replies are really poorly worded, I'm assuming by a Turkish person using Google translate.  They've never provided me with a code, all they can say is force majeure but I want an exact reason.  They could just blame every cancellation on force majeure as it's a catch-all phrase that they could use to easily evade any liability without actually justifying themselves with a proper reason.

there are companies like EUClaim and bottonline that have compensation checkers on their website (you don't need to commit to use the companies for claims) based on the reason the airline has logged for the delay / cancellation you may get a result like
"there is no compensation due and the delay/cancellation was due to circumstances outside the airline's control" (this could be weather related, ATC related etc)
or
"you could be entitled to compensation..."

Thanks but how do I find out the reason/ code logged by the airline?  I was never given one and this information isn't available on the internet.

I doubt you will now. It is not normally openly published information.

As far as information to the Average Joe passenger, the flight operating crew or ground staff will normally have given a broad reason, e.g. late arrival of inbound aircraft, operational issues, technical issues, weather problem.

Behind the scenes, one of more delay codes will have been allocated to the flight. You don’t need to know or have these. These are however linked back to your flight number/departure date and will determine if duty of care/compensation is due.

Thanks.  But where do I go from here then?  I have the flight number/ departure info but I feel like Im going round in circles with what to actually do with this information.  Who do I give the information to?  Do I just issue a Court claim or is there a step to go through first?  I'm being told so many conflicting things on here!

 These are the published ‘passenger rights’ from the Pegasus website. You will need to run via Google translation of similar.

https://cdnp.flypgs.com/files/pdf/PG_MD_BK_002_8%20PEGASUS_Hava_Yollari_YolcuHaklari_Brosuru.pdf

IMHO, I think you are on a hiding to nothing here.  It seems they provided ‘duty of care’, you are not sure of the cancellation reason, and your dealing with an airline from a non-EU country.  I think you will be going round in circles.  Might be one to chalk up and let go.

You are bang wrong about them providing a duty of care.  Failing to provide a reason for flight cancellation, providing us with no paperwork or guidance at the airport or thereafter, and sending us to a cheap hotel with no food or water for over ten hours.  Sorry but you must have very low standards if you believe that is an appropriate standard of care.

Their legal obligation was to provide food and accommodation. They provided a hotel. If you had bought your own food and kept the receipts you could have claimed back the money from them. I am not aware of any examples of airlines paying compensation for failure to provide the "care" to which a passenger is legally entitled.

And FYI Bott and company (EU claim) is very reputable: perhaps it rejected your flight because the sector cancelled was outside the EU. You should communicate with a human there, explaining that you suffered severe delay to a journey from MAN to DLM with a change of 'plane in SAW.