Sent an email receipt from SumUp

Ladybird2

I recently made a contactless purchase and was surprised to be emailed a receipt from a company called SumUp.

I had not given my email address to the merchant or ever had anything to do with SumUp so I am concerned as to how my email address was obtained.

I have contacted my credit card company who assure me that there is no leakage of information on their part.

Has anyone else experienced this?

MSE_James

I think you will have given your email address when you paid another merchant who also used SumUp as their payment provider. It's fairly common with the newer breed of payment processors aimed at sole traders and small businesses I think. 

Ladybird2

Thank you James for the explanation.

It sounds feasible but doesn't sit well as this means my email address can be passed on without my agreement. Does data protection not cover this?

Is it possible to remove my details from SumUp?

eskbanker

Ladybird2 said:

Thank you James for the explanation.

It sounds feasible but doesn't sit well as this means my email address can be passed on without my agreement. Does data protection not cover this?

Is it possible to remove my details from SumUp?

You can exercise your rights under the Data Protection Act, i.e. you can ask them for a copy of all personal data they hold about you, and you can instruct them to remove what you don't wish them to retain:

https://help.sumup.com/en-GB/articles/2MrnASQDdzJMkFMUnK7BFL-gdpr-data-protection

born_again

I would be surprised if sumup even have your details. It will have been from a email from the person you bought from, with the receipt.

Ladybird2

Thank you Eskbanker

Ladybird2

born_again said:

I would be surprised if sumup even have your details. It will have been from a email from the person you bought from, with the receipt.

The email was definitely from Sumup. I did not give my email address to the merchandiser 

dr_adidas01

Ladybird2 said:

born_again said:

I would be surprised if sumup even have your details. It will have been from a email from the person you bought from, with the receipt.

The email was definitely from Sumup. I did not give my email address to the merchandiser 

Are you sure, how did you get a receipt from the merchant you paid or did you not ask for one? 

MrAnalogue

I bought a coffee on Saturday with my debit card. I switched on my WORK mobile this morning to find a receipt from SumUp for the purchase. My bank doesn’t even have this number so how on earth did SumUp get hold of it? Can anyone help as I am really concerned?  I have alerted the IT team at work and am trying to get hold of my bank to speak to them. I’ve also contacted SumUP to ask what data they have on me to try to get it deleted.

born_again

MrAnalogue said:

I bought a coffee on Saturday with my debit card. I switched on my WORK mobile this morning to find a receipt from SumUp for the purchase. My bank doesn’t even have this number so how on earth did SumUp get hold of it? Can anyone help as I am really concerned?  I have alerted the IT team at work and am trying to get hold of my bank to speak to them. I’ve also contacted SumUP to ask what data they have on me to try to get it deleted.

Same answers as the other thread you asked in

https://forums.moneysavingexpert.com/discussion/6521802/sumup-text-receipt#latest