Elec smart meter reading far too low - only just realised

SAC2334

Platedropper said:

wizzler said:

Our smart meter went dumb when we changed provider soon after it was installed years ago. I continued to log our readings monthly and send them in, and log in a spreadsheet…  About a year ago the smart meter came back into life in terms of communicating with our supplier and started to send incorrect (very low) meter readings to our supplier. I have been flagging this up with our supplier (bulb) ever since…. I thought it had been sorted a couple of times… but I’m still struggling with them… they tell me I’m over £1k in credit when I know I’m not….. I am continuing to take readings and taking pictures of the meter… I’ve kind of lost the will with it! I tend to fire off an email to the “help” address when the statement lands…

You may have just given me a glimpse of my own future! Thank you for this.

I suppose your choice now is to report the meter as being faulty, which it obviously is .

Its part of the Terms and Conditions of Supply to report a faulty meter to the supplier .

 Button 9 is the correct button for single rate despite what Bulb C.S say but it really doesn t matter if you use 6 because the 2 rates add up to the same rate as button 9 .the two totals match if R01 and R02 are combined.

Big Clive on Youtube takes one of these smart meters apart out of interest to see how they work and they re much more complex than normal digital meters , so more things to go wrong . " Inside a Smart Meter " is the title 

Platedropper

SAC2334 said:

Platedropper said:

wizzler said:

Our smart meter went dumb when we changed provider soon after it was installed years ago. I continued to log our readings monthly and send them in, and log in a spreadsheet…  About a year ago the smart meter came back into life in terms of communicating with our supplier and started to send incorrect (very low) meter readings to our supplier. I have been flagging this up with our supplier (bulb) ever since…. I thought it had been sorted a couple of times… but I’m still struggling with them… they tell me I’m over £1k in credit when I know I’m not….. I am continuing to take readings and taking pictures of the meter… I’ve kind of lost the will with it! I tend to fire off an email to the “help” address when the statement lands…

You may have just given me a glimpse of my own future! Thank you for this.

I suppose your choice now is to report the meter as being faulty, which it obviously is .

Its part of the Terms and Conditions of Supply to report a faulty meter to the supplier .

 Button 9 is the correct button for single rate despite what Bulb C.S say but it really doesn t matter if you use 6 because the 2 rates add up to the same rate as button 9 .the two totals match if R01 and R02 are combined.

Big Clive on Youtube takes one of these smart meters apart out of interest to see how they work and they re much more complex than normal digital meters , so more things to go wrong . " Inside a Smart Meter " is the title 

Yes I've reported it as faulty to Bulb already, thank you. 

The overnight washing didn't register at all - the readings this morning are all the same as yesterday evening. 

I will report back here in due course if the engineer (whenever they come out, not sure what the timescales will be) can shed any light on the puzzle! I suppose they might not be able to explain it and might just exchange the meter regardless, but if there is a reason for the low usage then it might be of interest to contributors here as it does sound to be quite unusual.

Many thanks again to everyone who's responded - I feel a lot more informed now and am glad to have checked it all out  as thoroughly as I can before I reported it to Bulb. Thank you!

Alnat1

Please come back once the meter fitter has been and let us know the outcome.