Elec smart meter reading far too low - only just realised

MWT

Hopefully someone else can confirm, but I thought if the meter was in single rate mode it was button 9, and button 6 for E7 tariffs...?

After you get R1 up can you press button 6 again to get R2?

Platedropper

I'm giving up on this for the evening but in case it helps: IMP R01 says 2642.3 and IMP R02 says 21.4. And definitely no mention of being on a dual rate tariff on either my Bulb bills or the docs from the previous energy supplier when we moved in.

I suspect you're onto something and it may be connected with a dual rate meter but a normal tariff. I will get on to Bulb about it in the next couple of days and will report back here for interest, but it may well take some time I suppose once it's in their hands. 

Can check the meter for anything else that would be useful but if not then please accept a huge THANKS for everyone's help, I appreciate it.

wizzler

Our smart meter went dumb when we changed provider soon after it was installed years ago. I continued to log our readings monthly and send them in, and log in a spreadsheet…  About a year ago the smart meter came back into life in terms of communicating with our supplier and started to send incorrect (very low) meter readings to our supplier. I have been flagging this up with our supplier (bulb) ever since…. I thought it had been sorted a couple of times… but I’m still struggling with them… they tell me I’m over £1k in credit when I know I’m not….. I am continuing to take readings and taking pictures of the meter… I’ve kind of lost the will with it! I tend to fire off an email to the “help” address when the statement lands…

[Deleted User]

Platedropper said:

I'm giving up on this for the evening but in case it helps: IMP R01 says 2642.3 and IMP R02 says 21.4. And definitely no mention of being on a dual rate tariff on either my Bulb bills or the docs from the previous energy supplier when we moved in.

Hi,

can you read both again later today to see difference in usage?

[Deleted User]

Download the free App BRIGHT, and you will be able to see the usage that your meter is recording and the cost. Hildebrand, the owner of the App, is a Registered DCC Other User and with your permission it has the tools to pull some data from your meter.

There were reports that some suppliers were seeing 50% usage figures from recently adopted Secure SMETS1 meters. I will try and find a link.

SAC2334

MWT said:

Hopefully someone else can confirm, but I thought if the meter was in single rate mode it was button 9, and button 6 for E7 tariffs...?

After you get R1 up can you press button 6 again to get R2?

Yes, normal single rate electric its button 9 and reading shows on first screen . Economy 7 users   its button 6  which will show night and day . There is a plus icon at the far right to show which rate is currently active .

OP is single rate so I would think button 9 is the correct button not 6 which I ve only used on Eco 7 s 

MWT

SAC2334 said:

Yes, normal single rate electric its button 9 and reading shows on first screen . Economy 7 users   its button 6  which will show night and day . There is a plus icon at the far right to show which rate is currently active .

OP is single rate so I would think button 9 is the correct button not 6 which I ve only used on Eco 7 s 

Thanks for confirming...

Platedropper said:

I'm giving up on this for the evening but in case it helps: IMP R01 says 2642.3 and IMP R02 says 21.4.

So it looks like the meter may have been in dual rate mode at some point in the past, but equally it does confirm that the R01 register is where the majority of that still extremely low use is being recorded...

Another meter reading  later today would confirm that only the R01 register is incrementing...

Which leaves us back with why it is so incredibly low...

Platedropper

MWT said:

So it looks like the meter may have been in dual rate mode at some point in the past, but equally it does confirm that the R01 register is where the majority of that still extremely low use is being recorded...

Another meter reading  later today would confirm that only the R01 register is incrementing...

Which leaves us back with why it is so incredibly low...

Thanks all for the posts today. So the latest data is:

Pressing 6 as instructed by email in Jan from Bulb:
IMP R01  2643.1 (up 1kwh from yesterday evening)
IMP R02 21.4 (unchanged) 
the R0s screens go up to 14 or 15 but the rest are all 00000s

That's after no fewer than four 30deg washes today (freshening up the old stored school uniform that the younger kids are growing into while the weather is so good for drying! this is a lot even for us) and having the dishwasher on once on a full cycle. Plus the usual odds and ends of charging devices etc.

Pressing 9 as suggested would be normal for a single tariff:
IMP KWH 2665.0
EXP KWH 000000s

At Alnat1's suggestion from yesterday I have dug out the washing machine instructions and scheduled a wash for 330am or thereabouts so will report back tomorrow if that makes any difference to any of the meter readings (assuming I've set it up right and it does wash overnight, this is something else new to me!)

I will check both 6 and 9 readings again tomorrow. But if 9 was the correct reading that Bulb should be using, that still suggests that it's only recorded 2665kwh in the last four years, which presumably leaves us no further forward?

Please do let me know if there's any other data from the meter I can try to locate for you all and thank you again.

Platedropper

[Deleted User] said:

Download the free App BRIGHT, and you will be able to see the usage that your meter is recording and the cost. Hildebrand, the owner of the App, is a Registered DCC Other User and with your permission it has the tools to pull some data from your meter.

There were reports that some suppliers were seeing 50% usage figures from recently adopted Secure SMETS1 meters. I will try and find a link.

Thanks for this suggestion, I'll look into it. Will the app tell me anything that I can't see on the meter itself or the IHD? I'm fairly sure that the meter is sending the R01 reading to Bulb, as the reading shown on the July bill (2627.5 on 27 July) tallies with a  roughly 1kwh usage per day since then, and that the problem therefore must lie with the meter rather than the data that's being sent through to Bulb, but I might be missing something. As I say, smart meters are completely new to me! 

Platedropper

wizzler said:

Our smart meter went dumb when we changed provider soon after it was installed years ago. I continued to log our readings monthly and send them in, and log in a spreadsheet…  About a year ago the smart meter came back into life in terms of communicating with our supplier and started to send incorrect (very low) meter readings to our supplier. I have been flagging this up with our supplier (bulb) ever since…. I thought it had been sorted a couple of times… but I’m still struggling with them… they tell me I’m over £1k in credit when I know I’m not….. I am continuing to take readings and taking pictures of the meter… I’ve kind of lost the will with it! I tend to fire off an email to the “help” address when the statement lands…

You may have just given me a glimpse of my own future! Thank you for this.