Leaving Virgin

grumpycrab

Hello - my MIL wants to leave Virgin. She has a BT line which has been inactive for about 15years.  If she wishes to change to a package which requires a BT line will the new supplier happily/easily be able to reactivate the BT line?  Is it best if she declares this up front when contacting new suppliers?  Guess there's a reconnection charge (but that's fine.)

edit. bit of paper through door says the Sky offer is £25/month (18 months) includes unlimited land-line calls; Sky Q includes freeview; broadband essential plus.  no BT line reactivation charge.  £25 package cost. sounds to good to be true. 0800 759 1472

Neil_Jones

grumpycrab said:

Hello - my MIL wants to leave Virgin. She has a BT line which has been inactive for about 15years.  If she wishes to change to a package which requires a BT line will the new supplier happily/easily be able to reactivate the BT line?  Is it best if she declares this up front when contacting new suppliers?  Guess there's a reconnection charge (but that's fine.)

edit. bit of paper through door says the Sky offer is £25/month (18 months) includes unlimited land-line calls; Sky Q includes freeview; broadband essential plus.  no BT line reactivation charge.  £25 package cost. sounds to good to be true. 0800 759 1472

If the line is physically present and just disconnected at the exchange it can be activated remotely.

If there is no physical line then a new one would have to be installed.

No need to declare anything, just sign up and give your address, the database will know what you have or don't have at your address.

Make sure you contact Virgin to cancel - as things stand (until next year) moving provider this way doesn't cancel the old one.  You have to do that.  30 days notice.