Emirates policy for a wrong name on a ticket will cost more than £900

onashoestring

It is not exclusively Emirates that do this . It is the policy of many airlines not to allow name changes , this is to prevent people for buying tickets and then re- selling to someone else.

A name change is different to a correction of a spelling mistake ( up to 3 letters ) which most  airlines will allow for an additional  charge.

daveyjp

Puffer45 said:

daveyjp said:

Is not Emirates policy, its Trip.com policy, an agent based in Singapore so not straightforwards.

  Emirates have certainly made it clear to me it is their policy.

The comment relates to the thead title.  It is not Emirates policy which is costing money, its Trip.com.

If you want Emirates policy you need to purchase tickets through them.

Trip.com need to go through Emirates for the change, get you to agree, get new paperwork which all costs them money.  Easier and cheaper for them to say "sorry you made a mistake, buy a new ticket".

Caz3121

Puffer45 said:

Other airlines allow changes and so should Emirates. 

you cannot compare a full service airline like Emirates to low cost carriers like EasyJet or Ryanair (who do allow name changes for a fee)
apart from correcting small typos most would treat this case as transferring to a different person. (even though it correcting an error she made)

If you look at the policies of other full service airlines you will find this is common
BA have a 24 hour cooling off on tickets - "Outside this cooling off period, flight-only tickets are non-transferable and you will need to cancel the original booking and make a new booking for the new traveller (at current ticket prices)."
Virgin Atlantic - "You will not be able to transfer your ticket to another person by completely changing the name, as tickets can't be transferred. You'll need to buy a new ticket."
Singapore Airlines allow correction of 3 characters or less - "Complete name change is not permitted as tickets are not transferable." 

I suspect you will continue to get a "computer says no" response. Trip cannot do anything unless Emirates allow them to, Emirates policy is "no"

Pollycat

Puffer45 said:

Westin said:

What a mess.  Booking with an overseas based online ticket seller and booking incorrect names.

Did your daughter notice this error immediately after the booking was made, or sometime after?  If the former perhaps another pleading type call to MyTrip and Emirates to see if they will take pity.  You are really down to goodwill - Trip.com to do extra work for free when they are probably under resourced and Emirates to waiver a ticketing policy.

I hope your have told your daughter not to relay on a mobile phone screen to book complete and costly items, and to disable auto-fill.

She noticed after about three days. All efforts to progress this run aground as its just against their policy. But my view is that they have the wrong policy. Other airlines allow changes and so should Emirates. I made mistakes at 19 worse that auto fill! Its just mean spirited to ask for what amount to £1000 to stay on the flight they are already booked on. A cursory look at their names and passports would make it abundantly clear that this is not a changing passengers situation.

Businesses make their own policies.
That is across all businesses, not just airlines.
You can't argue that SportsDirect should allow in-store refunds because M&S does.

Emirates told your daughter to speak to Trip.com as that is who she has the contract with.
Trip.com is Emirates' customer, not your daughter.

I think this is one to put down to experience - including the benefits of booking direct with the airline (although in this specific instance, it wouldn't have helped because of Emirates policy of 3 letter changes).

[Deleted User]

onashoestring said:

It is not exclusively Emirates that do this . It is the policy of many airlines not to allow name changes , this is to prevent people for buying tickets and then re- selling to someone else.

A name change is different to a correction of a spelling mistake ( up to 3 letters ) which most  airlines will allow for an additional  charge.

Seems rather arbitrary and discriminatory. For example, Chinese people's names are typically only two or three characters long, so no problem for them. Westerners' names are usually more than 3 letters long so it only covers minor errors.

Voyager2002

[Deleted User] said:

onashoestring said:

It is not exclusively Emirates that do this . It is the policy of many airlines not to allow name changes , this is to prevent people for buying tickets and then re- selling to someone else.

A name change is different to a correction of a spelling mistake ( up to 3 letters ) which most  airlines will allow for an additional  charge.

Seems rather arbitrary and discriminatory. For example, Chinese people's names are typically only two or three characters long, so no problem for them. Westerners' names are usually more than 3 letters long so it only covers minor errors.

The policy is meant to cover minor errors but not complete name changes. When Chinese people buy air tickets they would provide their names using Pinyin and so would use a reasonable number of letters for each name (similar to us), meaning that entire name changes would be excluded.

casjen

No help I know but I bought a ticket via FLYbe to Amsterdam a couple of weeks ago direct with them but put the tues as return rather than wed. I noticed about 10 mins later as i printer some docs for my paper records. Panicked went to their help site which said if you ring you get a charge so use myaccount which i did and it charged me £45 which is in their terms. Anyway contacted through their online form explaining it had only been a few mins but didn't expect a result. Hours later an email arrived saying as a good will they would refund the £45 and a new ticket was issued.  . This might be an isolated bit of goodwill but shows theres always a chance when dealing direct