Eek...scamming advice please

smashed

Hi, Hoped this would never happen.....

Need scamming advice (for parents not me).
My parents bought some M&S vouchers on ebay (BIN) a few days ago (about £250) in 2 seperate auctions.
The seller had a feedback of just over 10 (however checking them shows that they were the usual 1p style BINS.
My parents paid paypal (and had previous ebay questions responded to promptly).
However, they became alarmed when the member became "no longer registered".
The seller also put £900 of vouchers up for another chain in 1 auction, as well as a £500 TV.
I cannot see what other auctions they did because Ebay have removed all their listing history..including the auctions my parents won.
They have not replied to queries about whether it has been posted (tho it has only been won a few days ago).
Was going to start a paypal dispute but (a) they ask what section the ebay auction was in, which I do not know because I cant see the listing, and (b) the items were won in the previous 7days, so I dont know if paypal will moan that they havent given proper time for them to arrive.
Sure that they wont arrive tho, because the seller bought 2 new TVs, and is now no longer registered.
Also, the seller location said "london" but the email came through with a darlington registered address, and a name of just P P.

Dont want to start a dispute early, or incorrectly...and find that it lessens their chances of getting anything back. As far as I can tell, they should be covered to £150, but no doubt there is some clause that stops that?

Any advice would be great.

frivolous_fay

I'd phone paypal asap - 0870 7307191, or you may be able to find a cheaper number here : http://www.saynoto0870.com/

Avoriaz

You cannot normally raise an “item not delivered” claim until 7 days after payment. There are a few exceptions to this, including situations where the seller has gone NARU since the sale so I suggest that you raise a claim immediately as the sooner you act the more chance there is of PayPal recovering the money.

The PayPal account will show the recent history of transactions and you should be able to get enough information from that.

If you don’t know the category just select the “other” category.

I don’t know how PayPal protection works for vouchers.

If you fail with PayPal try the credit card company if that is where the funds came from.

Good luck and tell your folks to be more careful in future.

frivolous_fay

Voucher should be covered as any other item - it's only intangibles that can be a problem.

Hope the folks did pay with a credit card.

smashed

Thanks for the advice.
Parents paid with paypal balance, so no chance of claiming the remainder over £150 with Mastercard They will be happy to get £300 back tho.
They did try ringing paypal but apparently were told that they need to have logged it with the dispute centre. So I will get on and do that for them 1st.

frivolous_fay

Tricky to log a dispute if the dispute insists on a category which you can no longer check

Good luck.

jan03

frivolous_fay wrote: »

Voucher should be covered as any other item - it's only intangibles that can be a problem.

Hope the folks did pay with a credit card.

What are these?

borosteve_2

jan03 wrote: »

What are these?

I think its stuff that can be sent to you in an email e.g. internet links, amazon email vouchers etc.

frivolous_fay

Intangibles are ebooks, codes or anything that isn't physically posted.

jan03

So if I bought say, an amazon code and when it was sent by the seller it had been used already, I couldn't start a paypal dispute. If I bought information that was sent by email, where would I stand if it turned out to be unhelpful?

(Sorry for going off topic!!)

smashed

I guess you would be stuffed Jan

Disputed and set it straight to claim yesterday, under grounds of expecting the seller to be fraudulent. Hope it doesnt take long to sort