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Sainsburys on-line delivery fails to deliver

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Stuck at home with Covid, so did an on line Sainsburys order. All confirmed, and expected, but the slot came and went. Rang them to be told that the store has IT problems and are not delivering any orders at the moment.

No communication from them about this, and it took ages for them to answer the phone at the help centre. The best they can do is a delivery tomorrow, and, of course, with covid I can't just pop into the store for a few things for today. Can't send from another store because... well, I'm not really sure why not, but they can't.

I've not used on-line delivery for groceries very much, and I'm curious to know if this is a typical experience, or have I just been unlucky?



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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Just unlucky. I've had two cancelled deliveries in 20 years of supermarket deliveries.
  • Misslayed
    Misslayed Posts: 14,296 Senior Ambassador
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    Just very unlucky I'd say, I've been having regular home deliveries from Tesco, Sainsburys, Asda, Morrisons since the beginning of the pandemic and I've never had a disaster (that wasn't my own fault!) You could try the Co-op, I believe they will do same day delivery in some areas, or even deliveroo, but I can't speak with experience of either. 
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  • Farway
    Farway Posts: 13,351 Forumite
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    As others say, just unlucky. On the few occasions my delivery is late I've had them ring and say why, van broken down for instance from Iceland
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • MrFrugalFever
    MrFrugalFever Posts: 1,234 Forumite
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    Very unlucky. Do you have a friend or relative that could do a few bits today and then you get your main shop delivered tomorrow?
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  • Wyndham
    Wyndham Posts: 2,460 Forumite
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    So, part 2 of the story is that we got a few bits yesterday, and rearranged the delivery for today. And they have now cancelled that as well!

    They've offered to reschedule again, but thankfully I've got a negative test this morning (hurrah on so many levels!) so off to do the self-service option instead. Just so disappointed with the whole experience.
  • Vegastare
    Vegastare Posts: 998 Forumite
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    I would just check all the other grocery stores delivery slots - even if they are 10 or 20 miles away.  My Tesco is showing slots for 8 pm for hour and 9pm today @£4.50 and plenty tomorrow  from 3pm @ £2.50, get one booked then cancel Sainsbury, if Tesco have them you can bet Asda and Morrison will.

    But you are unlucky I think - never had a cancellation, but back when first lockdown I did click and collect from Sainsbury - the store had a fire and it delayed pick ups till after 5 pm and it was mayhem everyone turning up. But thankfully it did not cause to much damage to worker or store.
  • Farway
    Farway Posts: 13,351 Forumite
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    Vegastare said:
    I would just check all the other grocery stores delivery slots - even if they are 10 or 20 miles away.  My Tesco is showing slots for 8 pm for hour and 9pm today @£4.50 and plenty tomorrow  from 3pm @ £2.50, get one booked then cancel Sainsbury, if Tesco have them you can bet Asda and Morrison will.



    Agree with this, try others, Iceland is good with slots, just abandon Sainsbury and use someone else in future
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • PLRFD
    PLRFD Posts: 1,128 Forumite
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    This isn’t unlucky it’s bad service like people have said go elsewhere.
  • Rosa_Damascena
    Rosa_Damascena Posts: 6,342 Forumite
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    @Wyndham I'm interested to know whether you specified you have COVID and asked for a doorstep delivery?
    No man is worth crawling on this earth.

    So much to read, so little time.
  • Wyndham
    Wyndham Posts: 2,460 Forumite
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    @Wyndham I'm interested to know whether you specified you have COVID and asked for a doorstep delivery?
    Yes, we did. There was a tick box. Why do you ask?
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