Three Pay Monthly

steelman99

Have  just  moved  my  mobile from  Three  to  Plusnet , as  Three  sent  me  an e-mail saying that  they  were  no longer  offering my  present  tarriff and all the  new  offerings  were  not  what  I  wanted
The  e-mail said  as  they  were  stopping  my  present  tarrif  I could  leave  with no cancelation charges ,As  my bill date  is  15th of  the  month , and I  finaly  left  Three  on the  18th I expected  to  be  charged  for  the  three  days   before  I  left  , however  Ive been charged for  the  full month . 

Im sure  three  charged in advance  rather  than in arrears  ie  the  bill on 15th July  is  for  15th July  to  14th Aug, but  as  soon as  I  left  they  blocked  access  to  my  account , so I  cant  download any  old  bills  to  check.

Is  there  anyone  with Three  who  chan confirm that  they  charge  in advance?

I  know  they  say  they  need  30  days  notice if  you  leave  , but  as  its  them who  dumped  me  by  changing  their  T&C , I dont  see  why  I  should  pay for  30  days

flaneurs_lobster

Three do bill a month in advance.Your bill produced 15 July will have a charge for 15/07 to 14/08. The next bill produced 15/08 will show a charge for 4 days service (15/07 to 18/07) and refund you the rest of the month already paid.

No notice period is required if you are using a PAC code to swap to another provider and you are out of contract (or, as in this case, Three have said you can leave without penalty).

Do not cancel any DD or card arrangement until the refund has been paid.