Private Parking Solutions London LTD

Sam_was_here

Dear experts,
Hope this msg finds you safe and well.
I have received an LBC from Gladstones Solicitors representing their client Private Parking Solutions London LTD.
I have read through the newbie thread and I am about to dispatch the SAR email to Private Parking Solutions London LTD and an email to Gladstones denying debt and telling them about the SAR to PPSL.

At this stage I just wanted to confirm if the email Ids I have gleaned from their website and letter are the most apt ones for this.
1. I couldn't locate any email Id for the PPSLL DPO on their privacy page. The only generic email is :  info@privateparkingsolutions.co.uk
2. And the email on the Gladstones letter is : enquiries@gladstonessolicitors.co.uk

Could you please advise. Many thanks for your time in advance.

Best Regards
Sam

KeithP

You are not the first person today to have trouble finding their Data Protection Officer's email address.
See here -
forums.moneysavingexpert.com/discussion/comment/79379070/#Comment_79379070

Yes, use that info@ email address.

Sam_was_here

You are not the first person today to have trouble finding their Data Protection Officer's email address.
See here -
forums.moneysavingexpert.com/discussion/comment/79379070/#Comment_79379070

Yes, use that info@ email address.

Many thanks for your guidance Keith, and for pointing me to the other thread, I can keep an eye on that too to ensure I am not repeating any queries that may have been answered there.

Coupon-mad

What's the background to the PCN (when, where) and did you ever appeal?

Did the PPC use an old address for you that you must now urgently get 'erased' by the PPC and Gladstones, or did you get all the letters and just ignored them?

Sam_was_here

Coupon-mad said:

What's the background to the PCN (when, where) and did you ever appeal?

Did the PPC use an old address for you that you must now urgently get 'erased' by the PPC and Gladstones, or did you get all the letters and just ignored them?

Many thanks for your message Coupon-Mad. So the ticket was issued in July 2021 (as per the LBC), from what I remember I had gone to the end of a street adjacent to our High Street and briefly stopped next to a parking sign to read the restrictions, I didnt even get out of the car. Before I could turn the car around (as this was a dead end non residential street) someone told me that a man was clicking pictures of my car. When I approached this man he said I was parked in a restricted parking area, which I obviously wasn't, as I was barely there for a few mins, (less than 10 mins). I told him that I was only reading the signage but he said the pictures are shared directly with "his office" and there is nothing he can do.
The street in question and the parking area to the best of my knowledge does not serve any retailer, hotel or hospital, neither is this a residential area or a paid parking lot. I wasnt occupying any parking bay or obstructing any entrance/exit or traffic flow, I was merely stopped for a few mins next to the sign at the end of this street as it is not a very familiar street to me.
I started receiving letters afterwards which I was terribly incredulous about and so never responded to any of them, they were sent to my current address. 

This is a case of downright bullying really and with your guidance I aim to fight it all the way.

Coupon-mad

Yep. We rarely see one that's not just bullying.  You should win it in the end. There are 3 or 4 new Gladstones threads today that you should read, then search for more.

I posted some robust replies to LBCs earlier this year on Gladstones threads, plus I posted a 'Dear Sirs' pre-action protocol letter in a reply on a DCBLegal thread 2 days ago you might want to adapt.

Umkomaas

I had gone to the end of a street adjacent to our High Street and briefly stopped next to a parking sign to read the restrictions

Was this definitely a private road/street?  Can you give us the name of the street and a post code so we can have a look at it on Google Street View please?

Sam_was_here

Coupon-mad said:

Yep. We rarely see one that's not just bullying.  You should win it in the end. There are 3 or 4 new Gladstones threads today that you should read, then search for more.

I posted some robust replies to LBCs earlier this year on Gladstones threads, plus I posted a 'Dear Sirs' pre-actikn protocol letter in a reply on a DCBLegal thread 2 days ago you might want to adapt.

Many thanks Coupon-mad. I sent Gladstones the LBC email this afternoon along with the SAR to PPSL, shortly after KeithP kindly confirmed the email Id for PPSL. So I couldnt make use of your replies to LBC. But I will look through the Gladstones threads you noted above anyways. I have, however, located the "Dear Sirs" PAP post from you from 2nd Aug 22 and copied it locally, I will adapt it and share the revised letter for your guidance soon.

BTW, to my surprise, PPSL have already replied to my SAR (within 30 mins of sending the SAR). It contains:
1. 5 photos of my car which have all been clicked manually, within a space of 1 minute and 13 seconds.
2. And the sixth photo which shows the sign that reads "no parking at any time".
3. Plus, 2 Letters that were sent in July and Aug 2021. 

Would I be right in saying that if they had any further photos they are legally required to share them with me? And so, if these are the only photos that they have sent to me and these show the duration between first and last picture of 1 min 13 seconds (which is consistent with my memory of the event, as I was there no more than a few minutes, trying to read the sign and eventually turning around to leave the street) then there is no claim here, as this is way under the grace period as stated in the code of practice?  

Coupon-mad

Yes that is all they have.

I'd wait for the 30 days you've asked Gladstones for, then hit them with the robust reply and add your own facts such as lack of compliance with the mandatory grace period rule (strictly speaking, consideration period).

Sam_was_here

Umkomaas said:

I had gone to the end of a street adjacent to our High Street and briefly stopped next to a parking sign to read the restrictions

Was this definitely a private road/street?  Can you give us the name of the street and a post code so we can have a look at it on Google Street View please?

Many thanks Umkomaas. May I direct message you with the Street address with the Post code please? I read a guidance on a thread that advises not to share any details that can help tie your details with your posts here, as there are potentially minions working for these vultures who trawl this forum.
I am sure I am being paranoid, as I think the street address coupled with dates alone will be casting a very wide net, but just to be on the safer side.

Umkomaas

I am sure I am being paranoid

There's no need to hide such basic stuff as the GSV and location detail. We see that level of detail regularly, which can often give rise to comments from regulars who know, recognise or have dealt with the location in the past. 

Are you certain that this is a private road? The local council can confirm.