Is there a time limit for warranty repairs to be completed?

shiraz99

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

And even those are often not used properly or safely.

born_again

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

This depends on exactly what type of E-Scooter the OP is talking about.
As this company make road legal scooters. Which are just electric version of the old style (Mod) scooters you see on the road
https://niubristol.co.uk/

projectsome

sheramber said:

Did Amazon sell it , or was it only fulfilled by Amazon.

It was Fulfilled by Amazon 

Aylesbury_Duck

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

Which is a good thing.  As I understand it, most (all?) of the schemes are technically trial schemes, usually done in conjunction with the local authority.  Unlike privately owned scooters, the legal ones are speed-limited, you have to have an account to use them, you are therefore identifiable and responsible for damage, accidents, dangerous riding an so on, you have to go through an in-app basic safety course, they have lights, a warning siren or bell, the batteries are charged safely, the mechanical elements are serviced regularly, and so on.  It's not perfect, but as an exercise in establishing whether they are a sensible addition to personal transport, the legal schemes are a good idea.

Allowing a 'wild west' of illegal and potentially dangerous cheap imitation scooters would be stupid.  Unfortunately, there aren't the resources to police things properly so a wild west is what we have.

sheramber

projectsome said:

sheramber said:

Did Amazon sell it , or was it only fulfilled by Amazon.

It was Fulfilled by Amazon 

So Amazon we’re not the seller. 

macman

projectsome said:

macman said:

If you are dealing with the manufacturer, rather than the retailer, then your rights are limited to those under the manufacturer's own warranty-what does it say?
To enjoy your statutory rights under CRA2015, you need to have claimed direct from the retailer. 

I think I'm dealing with the manufacturer? Not sure. Its a company called Niu, I did the claim via email directly from their site, not Amazon where I purchased it. Would this make any difference? 

Yes it would, because you have no statutory rights with the manufacturer (essentially, those available under CRA2015). Only with the retailer, whom your contract is with.
All you have with the manufacturer is their own limited warranty, if there is one. If there is, they dictate the terms.

macman

Aylesbury_Duck said:

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

Which is a good thing.  As I understand it, most (all?) of the schemes are technically trial schemes, usually done in conjunction with the local authority.  Unlike privately owned scooters, the legal ones are speed-limited, you have to have an account to use them, you are therefore identifiable and responsible for damage, accidents, dangerous riding an so on, you have to go through an in-app basic safety course, they have lights, a warning siren or bell, the batteries are charged safely, the mechanical elements are serviced regularly, and so on.  It's not perfect, but as an exercise in establishing whether they are a sensible addition to personal transport, the legal schemes are a good idea.

Allowing a 'wild west' of illegal and potentially dangerous cheap imitation scooters would be stupid.  Unfortunately, there aren't the resources to police things properly so a wild west is what we have.

If you hire one for use in the trial areas, you will be insured to drive it. 
If you buy one, you cannot get insurance for use on public roads. Cause an accident and you will be personally liable for all damages.
That's the very important difference.

Undervalued

Aylesbury_Duck said:

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

Which is a good thing.  As I understand it, most (all?) of the schemes are technically trial schemes, usually done in conjunction with the local authority.  Unlike privately owned scooters, the legal ones are speed-limited, you have to have an account to use them, you are therefore identifiable and responsible for damage, accidents, dangerous riding an so on, you have to go through an in-app basic safety course, they have lights, a warning siren or bell, the batteries are charged safely, the mechanical elements are serviced regularly, and so on.  It's not perfect, but as an exercise in establishing whether they are a sensible addition to personal transport, the legal schemes are a good idea.

Allowing a 'wild west' of illegal and potentially dangerous cheap imitation scooters would be stupid.  Unfortunately, there aren't the resources to police things properly so a wild west is what we have.

Yes, that is all true. I live in a city with one of the trial schemes.

On the other hand anybody can own and ride a bicycle, with none of the safeguards you list!

powerful_Rogue

Undervalued said:

Aylesbury_Duck said:

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

Which is a good thing.  As I understand it, most (all?) of the schemes are technically trial schemes, usually done in conjunction with the local authority.  Unlike privately owned scooters, the legal ones are speed-limited, you have to have an account to use them, you are therefore identifiable and responsible for damage, accidents, dangerous riding an so on, you have to go through an in-app basic safety course, they have lights, a warning siren or bell, the batteries are charged safely, the mechanical elements are serviced regularly, and so on.  It's not perfect, but as an exercise in establishing whether they are a sensible addition to personal transport, the legal schemes are a good idea.

Allowing a 'wild west' of illegal and potentially dangerous cheap imitation scooters would be stupid.  Unfortunately, there aren't the resources to police things properly so a wild west is what we have.

Yes, that is all true. I live in a city with one of the trial schemes.

On the other hand anybody can own and ride a bicycle, with none of the safeguards you list!

A bicycle isn't a mechincally propelled vehicle, so doesn't fall within the laws of the Road Traffic Act.

Manxman_in_exile

Aylesbury_Duck said:

Undervalued said:

TELLIT01 said:

At least you finally have solid information at last.  I never understand why people buy the things as you can't use them legally in any public space.  I really with the police would clamp down on them.  Confiscate and destroy every one they see being used illegally.

Oddly you can legally hire and use the things in a number of UK Cities but not use your own!

Which is a good thing.  As I understand it, most (all?) of the schemes are technically trial schemes, usually done in conjunction with the local authority.  Unlike privately owned scooters, the legal ones are speed-limited, you have to have an account to use them, you are therefore identifiable and responsible for damage, accidents, dangerous riding an so on, you have to go through an in-app basic safety course, they have lights, a warning siren or bell, the batteries are charged safely, the mechanical elements are serviced regularly, and so on.  It's not perfect, but as an exercise in establishing whether they are a sensible addition to personal transport, the legal schemes are a good idea.

Allowing a 'wild west' of illegal and potentially dangerous cheap imitation scooters would be stupid.  Unfortunately, there aren't the resources to police things properly so a wild west is what we have.

Hmmm.  Afraid I'm not as keen on them as you might seem to be.  In fact I think they're a menace and don't see how they solve any personal transport problems.

We had a supposed 12 month trial of them commencing 20 months ago and it's still running.  If you hire one you are meant to have a valid UK driving licence, but people must be able to get round this as lots of the hirers I see are obviously too young to have one.

And regarding responsibility for damage, accidents and dangerous driving, I've literally lost count of the number of times I've nearly been wiped out from behind by e-scooters being ridden illegally* and at unreasonable speed on the pavement.  You can't hear them approaching from behind and if you were to wander off-course slightly as a pedestrian you could easily suffer serious injury in a collision.  If they are equipped with bells or sirens either the hirers are too thick to use them or they haven't been shown how.

And then you see them left littered all over the place, lying on pavements etc.  Apparently if you leave them outside of a charging bay you have to pay a "convenience" fee of £5.  I think the hirers should be fined whatever the going rate for any other litter dropping or fly tipping is.

I see no benefit from them at all.  Ban them!


*I understand why people ride them on the pavement at night.  Their lights are rubbish and they are barely visible from behind.  The single rear light is only about 6 inches of the ground and is not at a level that drivers are used to looking at.  They're an all round menace.