Amazon account on hold but no one will speak to me!

Brookeyboy

MattMattMattUK said:

Brookeyboy said:

I have spoken to customer services at Amazon 8 times due to my Amazon account being put on hold around the end of April 2022, they claim they do not know why it is on hold and claim they cant speak directly to the accounts team who need to deal with this. I have even email the Amazon UK MD's email address 3 times but it is still unresolved!

I have had 5 emails (2 on the same day!) over the last 3 months claiming they would be in touch within 24-48 hours the first being recieved 11/05/2022 - I am still awaiting a reply!!

Has anyone had this problem before? Who do I speak to? What can I do next?

I think this is probably linked to my seller account which Amazon decided was not that of an 'individual seller'; I am!

Even if I wasn't, why put my account on hold?

HELP!!!

It could be one of a multitude of things, a pattern of sales which indicates business sales, a brand has complained about some items you are selling, a complaint by a buyer that triggers a fraud check, AML checks, if you have made a high rate of returns etc. 

Are you able to reply to any of those emails or are they all no-reply emails? Unfortunately they do not have to deal with you, I have heard of people that have fallen foul of selling rules just having their accounts put on hold indefinitely, nothing you can do about it though, if they do not want to let you sell on their platform, or buy from them, then you cannot force them.

I have resigned myself to the fact I cant sell there anymore, the issus is my BUYER account!

The issue with the seller account was they deemed I was a company & I am not, I fail to see why they have my Prime account on hold, and have not spoken to me in the 3 months it's been on hold!

I need a contact to get this resolved but I cant get through to anyone.

HELP!!!!!

Brookeyboy

Tesla6518 said:

Several people have commended Amazon on their service and I for one as a buyer can say the same I have never had a problem and I have been using them as soon as they came on line as a book seller. 

However the guys problem relates to a seller account and your praises are not meaningful.

Stekears has made some comments which although can be classed as crass are not untruthful, and does not warrant Undervalued to stick his oar in, just as bad as making crass comments.

I can sympathise with Brookeyboy as I am trying to sort out the same problem for a friend, what you need to check is.

what type of account you have FBA, Central seller etc

Read the contract you have them, if you can decipher which one

are you registered for other country accounts, if so then amazon want you to be VAT registered and will block you if you are not registered. Even if you are below any countries VAT level.

I have been all through your problems that they do not want to talk to you so I am now taking the ballistic route and writing (not email) to the managing Director Amazon UK and sending it registered post. let see what happens. 

The issue is the Prime account, not the seller account; this was disabled a couple of months ago as they insisted I was a company & I am not; any idea how to get the Prime account sorted?

sheramber

They may think you were buying from them and reselling.

Aylesbury_Duck

Brookeyboy said:

MattMattMattUK said:

Brookeyboy said:

I have spoken to customer services at Amazon 8 times due to my Amazon account being put on hold around the end of April 2022, they claim they do not know why it is on hold and claim they cant speak directly to the accounts team who need to deal with this. I have even email the Amazon UK MD's email address 3 times but it is still unresolved!

I have had 5 emails (2 on the same day!) over the last 3 months claiming they would be in touch within 24-48 hours the first being recieved 11/05/2022 - I am still awaiting a reply!!

Has anyone had this problem before? Who do I speak to? What can I do next?

I think this is probably linked to my seller account which Amazon decided was not that of an 'individual seller'; I am!

Even if I wasn't, why put my account on hold?

HELP!!!

It could be one of a multitude of things, a pattern of sales which indicates business sales, a brand has complained about some items you are selling, a complaint by a buyer that triggers a fraud check, AML checks, if you have made a high rate of returns etc. 

Are you able to reply to any of those emails or are they all no-reply emails? Unfortunately they do not have to deal with you, I have heard of people that have fallen foul of selling rules just having their accounts put on hold indefinitely, nothing you can do about it though, if they do not want to let you sell on their platform, or buy from them, then you cannot force them.

I have resigned myself to the fact I cant sell there anymore, the issus is my BUYER account!

The issue with the seller account was they deemed I was a company & I am not, I fail to see why they have my Prime account on hold, and have not spoken to me in the 3 months it's been on hold!

I need a contact to get this resolved but I cant get through to anyone.

HELP!!!!!

They will have their own reasons for putting your Prime account on hold, and they don't need to tell you what they are.  They probably don't want to get drawn into a conversation about it, either - it's not worth their time.

It's a waiting game, I'm afraid.  You'll have to shop elsewhere until (and if) your buyer account is reinstated.