Scottish Widows App

Albermarle

Bob2021 said:

Just discovered that I also can't log into my SW workplace pension via the usual, albeit convoluted "Personal Pension" plan route of their antiquated web site, and unlike others have received no prior warning of this complete removal of account access!

As I regularly check as to whether the monthly contributions actually show up in my account - given that at least twice before despite having made contributions they've not shown up against the account!

So I'm too stuck between neither having "CS" web site access nor mobile phone access ("sorry, our app does not support your pension").

What absolute shower!!!

NOT HAPPY Scottish Widows!!

Just transfer out if you are not happy. It is usually very easy and many providers have much more modern websites, apps etc 

michaels

Albermarle said:

Bob2021 said:

Just discovered that I also can't log into my SW workplace pension via the usual, albeit convoluted "Personal Pension" plan route of their antiquated web site, and unlike others have received no prior warning of this complete removal of account access!

As I regularly check as to whether the monthly contributions actually show up in my account - given that at least twice before despite having made contributions they've not shown up against the account!

So I'm too stuck between neither having "CS" web site access nor mobile phone access ("sorry, our app does not support your pension").

What absolute shower!!!

NOT HAPPY Scottish Widows!!

Just transfer out if you are not happy. It is usually very easy and many providers have much more modern websites, apps etc 

Wanting to but waiting for them to take forever to pay an annual allowance charge before I do - and now I can't tell if they have paid it or not as no access....

michaels

No sign of the online access coming back on the Lloyds website nor I assume through any of the old on new SW web portals.

Pain in the neck, how on earth do they expect to retain any customers?

dunstonh

No sign of the online access coming back on the Lloyds website nor I assume through any of the old on new SW web portals.

Pain in the neck, how on earth do they expect to retain any customers?

99% of the customers never use an online portal or only use it once when setting up.

Expotter

dunstonh said:

No sign of the online access coming back on the Lloyds website nor I assume through any of the old on new SW web portals.

Pain in the neck, how on earth do they expect to retain any customers?

99% of the customers never use an online portal or only use it once when setting up.

Perhaps that's true, but now Scottish Widows doesn't allow access online, via the app nor via the Lloyds/ Halifax online banking.
The only support available that I know of is their call centre. Do they really expect their customers to phone them every time they might want to check even the smallest detail? To me that's just not acceptable and I'm already looking elsewhere to put my pension.

ZZ_von_Schnerk

Scottish Widows is utter rubbish for all the reasons already mentioned in this thread, but I have no choice as it is my employer’s chosen provider so I would lose out on their contribution.  When I finally got into the new website there is a new feature that shows the total of what has been paid in. I was shocked to see my pension value is £65k LESS than what has been paid in since 2011. 
As it was my employer's scheme, I foolishly thought it was being managed competently so did not monitor it. I could have done better putting my money under the mattress – avoid Scottish Widows at all costs if you can. They should spend their budgets on decent fund managers rather than stupid TV adverts.   

 

Albermarle

 I was shocked to see my pension value is £65k LESS than what has been paid in since 2011. 

Are you sure you have got your figures right?. The poor customer service from SW does not necessarily mean that the performance of their  investment funds are affected in this dramatic way.

Over the last 11 years you would have expected even an average fund to have grown a few per cent a year.

Could be worth posting what SW fund your money is invested in, just to check there is not some misunderstanding of the figures. 

michaels

So I called up, went through loads of automated queues, booked a call back and finally got call back - from the investment team not the pension team and they were unable to help and have now put me in another queue.

It is only 60k I have with them, perhaps I will just abandon it because I really don't need this hassle.

45 minutes on hold to get through to someone who it appears couldn't see my details and couldn't understand what I was talking about re the annual allowance tax charge.  However based on the balance this has not been paid despite me putting in a formal complaint and being assured that it would be paid.

CS also claimed that I would be able to have online access again tomorrow, however the email I got about it becoming unavailable did not say anything about it coming back.,,,ever.  I guess we will see.

Saltayr

Well, the message saying access would be available from 23rd August turned out to be incorrect. It doesn't recognize my existing password and username. When I tried to register it says:

Sorry, we can't continue with your registration

It's not possible to manage the type of pension you have online at the moment. If you want to make any changes to your pension, please call us.

michaels

Mine is back on Halifax and Lloyds and now possibly has a working messaging function - no reply yet though so can't be certain....