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EDF - Ridiculous billing
Comments
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What date did you complete the property purchase?
What were the meter readings used in the bill for £1,590.13?Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22
Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing0 -
So you are saying that absolutely no gas was used from 28 May to 22 June. So the only thing you should be paying for for that time is any any standing charge plus VAT.
And electric you've used only 20 units so there's only that at whatever their rate is plus standing charge plus VAT.
I would suggest you work out for yourself what you believe the bill should have been and pay that amount, asking again for a amended bill to reflect that.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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And keep track of every call you made on which day, to what number, talked to whom and what was discussed. I might be needed if the complaint isn't resolved easily and you need to escalate.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅0 -
And were they the ones used on the bill?Robin9 said:OK - were those the readings you gave to EDF
I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
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Alnat1 said:What date did you complete the property purchase?
What were the meter readings used in the bill for £1,590.13?
28 May
Meter readings:
28 May 22 - 22 Jul 22 15074 ESTIMATED 17019 YOUR READINGS
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You dealing with Edf here - (nothing else to add) Contact Complaintsresolution as above - don't bother with Chat or Customer ServiceNever pay on an estimated bill. Always read and understand your bill2
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I very much assume that the former tenants either underreported or never gave meter readings.
Not really your problem, but it would explain where your problem comes from.1 -
I am wondering if as the difference is quite large, if they think you overstated the opening read so that you would get a chunk of free energy, possibly because the previous occupant had been understating their usage. Did you take pictures of the meter when you moved in?MigsyBigsy said:Alnat1 said:What date did you complete the property purchase?
What were the meter readings used in the bill for £1,590.13?
28 May
Meter readings:
28 May 22 - 22 Jul 22 15074 ESTIMATED 17019 YOUR READINGS1 -
I took picture of the meter reading on 1 June.MattMattMattUK said:
I am wondering if as the difference is quite large, if they think you overstated the opening read so that you would get a chunk of free energy, possibly because the previous occupant had been understating their usage. Did you take pictures of the meter when you moved in?MigsyBigsy said:Alnat1 said:What date did you complete the property purchase?
What were the meter readings used in the bill for £1,590.13?
28 May
Meter readings:
28 May 22 - 22 Jul 22 15074 ESTIMATED 17019 YOUR READINGS0
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