How Do You Set Up A Fix to Start in October

sitesafe

pochase said:

I am a bit confused. 

At 22.17 on the 2nd of August, outside the Octopus business hours, you are asking how you can get Octopus to agree to a start of the fixed tariff only in October.

At 1.41 on the 3rd of August, still outside of business hours, you report success that Octopus has agreed to let you start in October.

So is Octopus now answering emails outside their business hours? Also very fast as Octopus states regarding their answer time to emails

How are we doing?

We're taking 1 day, 5 hours, 34 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours

Yup, I was confused also as I read that too and wasn’t expecting to hear for a few days and this was my experience 🤷‍♀️ 

sitesafe

Mstty said:

We managed to defer an offer for a month just by asking back in March this year. (Eon Next)

You are right there is no harm asking and seeing how far a company will delay an offer for you.

Always keep the correspondence in this case though just in case they forget!!

Thank you I shall do! 

sitesafe

MWT said:

Chrysalis said:

You cant, the companies arent stupid, they offer you a fix, but you have to overpay before October.  Some of the fixes I seen you also overpaying from Oct to Dec as well.

This isn't completely accurate for Octopus...

When you come towards the end of a fixed term with Octopus they will send out a link to let you pick your next tariff, and that will be locked in to start when your current one ends.

That email is usually sent out 45 days before the end of the term so right now someone getting that email today would be locking in a current tariff which would not begin until the middle of September.

You can ask for the same sort of delay when locking in a tariff change by phone as well, the CS staff have some latitude to do this, 45 days should be possible, much more than that would be less likely.

Not a guarantee that they will do it, but certainly worth asking...

I’m on standard rate at present so it seems they’re being a bit flexible on this or I was just lucky if I can call any increase lucky ...

sitesafe

worrywart_3 said:

On eon next they allow you to defer for about six weeks I signed my dad up this way. Octopus send your new deals about six weeks before the end of
your counteract and it starts when your fic
ends I fixed starting next week got sent it six weeks ago 

Glad you got it sorted hope it was a good rate