Express Bi-fold doors

rentalforever

Doozergirl said:

Have your lawyer on site on the day?!  It's a lot easier to just take the time to check the thing you've been asked to check so it can be highlighted on the day and fixed with no arguments at all.  Both I and the poster above have been given proper opportunity to check quality and sign off everything. It's a procedure. If we weren't happy then the damage would go onto the form instead of the happy signature; that's common sense.  

If your situation isn't as you've said and your builder has in fact been contracted to do the entire job including hiring and paying Express, then it's your builder's responsibility to leave the job in tip-top condition and they can deal with them.  It should have been them signing off (or not) in that case too. 

I know exactly what I'm doing thank you and you've confirmed what I could see.  At no point have I discussed the order in which things are done, I simply pointed out that damage occurs on building sites, when work is ongoing - which it was/is.  If  you're as rude to them as you like to be to me then I'm not entirely surprised you've had push back from them. 

As for reviews, I've never left them one online, happy customers often don't.  

The lesson is, if you are presented with a form that confirms satisfaction with a job, don't sign it if you aren't happy.  Then this type of argument will never happen.  

My builders did try to resolve the issue on my behalf and I was eventually copied in to the email loop as they weren’t getting anywhere. To my horror lots of back and forth packed with defensive and accusatory language from Express. I guess I was just very unlucky to have caught the surveyor, installer and customer services on a bad day.

You’re of a particular view about this company and that’s fine as you have your experience to go on. I have my experience so lets agree to disagree as I don’t think anything I’m saying is going to convince you and likewise the other way round.

Doozergirl

More than happy to agree to disagree, though I don't disagree that you've had a bad experience. 

Not happy to be accused of working for them or for not knowing my job.  

It's your builder that should know better; how to avoid these situations, how not to push their own responsibilities onto a client and that waterfall worktops go on after flooring.