Broadband Switch Query
I'm currently coming to the end of a 12-month Broadband contract with Shell Energy (SE) on the 19th of August.
It takes around 14 days for a switch to occur, so it seems the right moment to take advantage of the NOW Broadband deal, if I can't haggle the price down with SE.
SE's most recent e-mail closed with: "Thinking of
switching? If you’re thinking about switching, you’ll need to contact another
provider and they’ll manage your switch. Or if you’d like to cancel your
service, call us on 0330 094 9181. Please note that your cancellation is
subject to a 30 day notice period. If you’re switching to Virgin Media, please
let us know so we can cancel your service”.
I don't remember ever phoning a broadband company to notify of cancellation, only of switching out at the end of a contract if they weren't able to price match.
Furthermore, I've already paid up until the 19th of August (Direct Debit).
Can I just go ahead with the above plan, or must I notify SE of cancellation first, then wait out the 30 days (which would take me past my contract end date) before switching?
Thanking you for your help,
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So if you are switching to another Openreach based supplier you only need deal with them. But do check you get a switch notification from the current supplier once you have instigated the process.
As the OP is with Shell and wants to use Now , both are Openreach based, so advising Now to take over 14 days before the switch is required is the correct thing to do, and don’t contact Shell at all, once the decision to switch has been made , don’t ask Now to takeover, then start negotiations with Shell , if you try to get a deal out of Shell , do it before contacting Now , and if the deal offered is not acceptable only then get onto Now