Returning item that has been "used"

bris

You cant go into Currys, open a sealed box, hook it up to one of their tv's and watch it. So why would you be able to do that at home?

They might have a model on display but that is only to look at, you cant hook that up to a tv either.

MattMattMattUK

The more MSE question is do you actually need a FreeSat box? Almost all TVs made in the last decade have integrated satellite decodes and many from the decade before that have them. There is a good chance you do not need a box, you can just connect your TV directly.

deannagone

I'd recommend looking closely at reviews for the sort of freeview box you want to get, so you can figure out what they can and can't do, and the possible problems certain models have.  Manage your expectations, and increase your knowledge.  Then if you choose to buy online or from a shop, you will know what you are buying in advance.  

I had many years of sky subscriptions til they lied to me, once that yearly contract was up, I cancelled and have not had it since.  I manage perfectly well with streaming and downloading what I want to watch, there are no programmes I like to watch that I miss.., and I'm not paying extortionate fees.  I have a smart TV and pc, so don't even need a freeview box.

shiraz99

MattMattMattUK said:

The more MSE question is do you actually need a FreeSat box? Almost all TVs made in the last decade have integrated satellite decodes and many from the decade before that have them. There is a good chance you do not need a box, you can just connect your TV directly.

Even if that's the case there's still much to be said for have the full recording ability of a Freesat PVR (assuming that's what the OP is looking at).

TELLIT01

If you receive it and simply decide you don't like it, you would have to return it in a totally unused state.  If you switch it on and it is faulty in any way you can return it.  What I don't think you can do, is go through the setup process, use it and then decide you don't like some aspect of it and return it.

the_lunatic_is_in_my_head

TELLIT01 said:

If you receive it and simply decide you don't like it, you would have to return it in a totally unused state.  If you switch it on and it is faulty in any way you can return it.  What I don't think you can do, is go through the setup process, use it and then decide you don't like some aspect of it and return it.

The OP is perfectly entitled to do such things and still cancel the contract.

powerful_Rogue

the_lunatic_is_in_my_head said:

TELLIT01 said:

If you receive it and simply decide you don't like it, you would have to return it in a totally unused state.  If you switch it on and it is faulty in any way you can return it.  What I don't think you can do, is go through the setup process, use it and then decide you don't like some aspect of it and return it.

The OP is perfectly entitled to do such things and still cancel the contract.

As long as the OP is prepared to have their refund reduced by upto 100%.

the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

TELLIT01 said:

If you receive it and simply decide you don't like it, you would have to return it in a totally unused state.  If you switch it on and it is faulty in any way you can return it.  What I don't think you can do, is go through the setup process, use it and then decide you don't like some aspect of it and return it.

The OP is perfectly entitled to do such things and still cancel the contract.

As long as the OP is prepared to have their refund reduced by upto 100%.

the_lunatic_is_in_my_head said:

Their terms are linking the condition of the goods to the right of cancellation which isn’t permitted, thus they can not reduce the refund and must refund in full regardless.

https://www.legislation.gov.uk/uksi/2013/3134/regulation/34

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.

https://www.legislation.gov.uk/uksi/2013/3134/schedule/2

where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

TELLIT01 said:

If you receive it and simply decide you don't like it, you would have to return it in a totally unused state.  If you switch it on and it is faulty in any way you can return it.  What I don't think you can do, is go through the setup process, use it and then decide you don't like some aspect of it and return it.

The OP is perfectly entitled to do such things and still cancel the contract.

As long as the OP is prepared to have their refund reduced by upto 100%.

the_lunatic_is_in_my_head said:

Their terms are linking the condition of the goods to the right of cancellation which isn’t permitted, thus they can not reduce the refund and must refund in full regardless.

https://www.legislation.gov.uk/uksi/2013/3134/regulation/34

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.

https://www.legislation.gov.uk/uksi/2013/3134/schedule/2

where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;

How do you know that information hasn't been provided, as the OP hasn't named the website nor made a purchase yet.

the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

TELLIT01 said:

If you receive it and simply decide you don't like it, you would have to return it in a totally unused state.  If you switch it on and it is faulty in any way you can return it.  What I don't think you can do, is go through the setup process, use it and then decide you don't like some aspect of it and return it.

The OP is perfectly entitled to do such things and still cancel the contract.

As long as the OP is prepared to have their refund reduced by upto 100%.

the_lunatic_is_in_my_head said:

Their terms are linking the condition of the goods to the right of cancellation which isn’t permitted, thus they can not reduce the refund and must refund in full regardless.

https://www.legislation.gov.uk/uksi/2013/3134/regulation/34

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.

https://www.legislation.gov.uk/uksi/2013/3134/schedule/2

where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;

How do you know that information hasn't been provided, as the OP hasn't named the website nor made a purchase yet.

Two things really, how do you know they did/will given so many traders manage to get it wrong? Your previous statement was definitive that they could reduce the refund without mention of the caveat of paragraph 11 from the regs. 

Secondly OP says:

ursusltd said:

On the website I have seen;

"In accordance with the Consumer Contracts Regulations, we will also accept the return of a product that you have opened, provided it was opened to inspect the product only"

and

"You can examine the product as you would in a shop but to obtain a refund you must not use the product"

The mention of "examine the product as you would in a shop" strongly implies the website is still referring to the regs but as there was a break between those two paragraphs for completeness I did previously say:

the_lunatic_is_in_my_head said:

The caveat to this is the trader can have their own terms in addition to your rights which can be anything (fair), so you’d need to check specifically their information with regards to your right to cancel the contract.