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Anyone know who to contact for Slazenger golf shoes warranty claim?

itm2
itm2 Posts: 1,473 Forumite
Part of the Furniture 1,000 Posts Name Dropper Hung up my suit!
edited 28 July 2022 at 2:34PM in Consumer rights
I bought a pair of Slazenger golf shoes from Sports Direct in October last year. After less than 12 uses there is a split in the upper shoe, so I'd like to make a warranty claim. As it's beyond the Sports Direct returns period I am trying to contact Slazenger for their warranty, but I can only find details of the Slazenger online store. 
Does anyone have any contact details for Slazenger's warranty department?
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Comments

  • Sandtree
    Sandtree Posts: 10,628 Forumite
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    If you have a slazenger warranty then contact details are presumably in the document for the warranty

    How old are the goods? The retailer is who you have your statutory rights with however after 6 months of ownership its up to you to prove the issue is a manufacturing one rather than something you've done or natural wear & tear
  • sarah1972
    sarah1972 Posts: 19,419 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    edited 28 July 2022 at 2:03PM
    Pmd the team to move to an actual board for more responses x
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • itm2
    itm2 Posts: 1,473 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Hung up my suit!
    The shoes are 9 months old. There was no warranty document supplied with them. Having read a recent review on the Sports Direct website, it seems that I am not the only one to have experienced this problem with these shoes.
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Why do you believe they came with a warranty, if there was no warranty policy? 
  • itm2
    itm2 Posts: 1,473 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Hung up my suit!
    edited 17 August 2022 at 5:40PM
    [Deleted User] said:
    Why do you believe they came with a warranty, if there was no warranty policy? 
    Good question - it's possible that they didn't. In which case I would argue that they were not of satisfactory quality and not fit for purpose.
  • itm2
    itm2 Posts: 1,473 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Hung up my suit!
    In the meantime I've contacted Sports Direct and sent them a photo of the shoe.
  • molerat
    molerat Posts: 35,150 Forumite
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    Slazenger IS Sports Direct.
    From Wiki
    Slazenger is a British sports equipment brand owned by the Frasers Group. Slazenger was established as a sporting goods shop in 1881. Slazenger was acquired by Dunlop Rubber in 1959. Dunlop was acquired by BTR in 1985. Sports Direct acquired the business in 2004




  • itm2
    itm2 Posts: 1,473 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Hung up my suit!
    molerat said:
    Slazenger IS Sports Direct.
    From Wiki
    Slazenger is a British sports equipment brand owned by the Frasers Group. Slazenger was established as a sporting goods shop in 1881. Slazenger was acquired by Dunlop Rubber in 1959. Dunlop was acquired by BTR in 1985. Sports Direct acquired the business in 2004




    Oh that's interesting - thanks. Let's see what their views are re. quality control and customer service....
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    itm2 said:
    molerat said:
    Slazenger IS Sports Direct.
    From Wiki
    Slazenger is a British sports equipment brand owned by the Frasers Group. Slazenger was established as a sporting goods shop in 1881. Slazenger was acquired by Dunlop Rubber in 1959. Dunlop was acquired by BTR in 1985. Sports Direct acquired the business in 2004




    Oh that's interesting - thanks. Let's see what their views are re. quality control and customer service....
    Their view will be 'that's not something we offer here'.
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