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Do buyers get a strike for cancelling a sale?

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This seems to be on the increase now.
Buyers buy and then couple of hours later they want to cancel the sale. Talking about BINs so they have paid as well.  No reason given but I have to refund.  Happened to me 3 times in the last few months.  My daughter also said it happened to her recently.
Does Ebay take action against them at all?
It is annoying when you have listed it during the offers as then you have to wait till the next offer comes along.
My listings have accurate information including sizes etc and I usually make the most of as many photos as I can.  My title also has all the relevant important info.

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  • soolin
    soolin Posts: 72,416 Ambassador
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    kalsha said:
    This seems to be on the increase now.
    Buyers buy and then couple of hours later they want to cancel the sale. Talking about BINs so they have paid as well.  No reason given but I have to refund.  Happened to me 3 times in the last few months.  My daughter also said it happened to her recently.
    Does Ebay take action against them at all?
    It is annoying when you have listed it during the offers as then you have to wait till the next offer comes along.
    My listings have accurate information including sizes etc and I usually make the most of as many photos as I can.  My title also has all the relevant important info.
    Buyers don’t get any strikes or comebacks for asking sellers to cancel a sale after completion. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • kalsha
    kalsha Posts: 1,042 Forumite
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    soolin said:
    kalsha said:
    This seems to be on the increase now.
    Buyers buy and then couple of hours later they want to cancel the sale. Talking about BINs so they have paid as well.  No reason given but I have to refund.  Happened to me 3 times in the last few months.  My daughter also said it happened to her recently.
    Does Ebay take action against them at all?
    It is annoying when you have listed it during the offers as then you have to wait till the next offer comes along.
    My listings have accurate information including sizes etc and I usually make the most of as many photos as I can.  My title also has all the relevant important info.
    Buyers don’t get any strikes or comebacks for asking sellers to cancel a sale after completion. 
    Seems a bit unfair but at least they cancelled before I had posted so I did not lose outward postage.  If they didn't want it, they would have found any other reason to return or claimed that they hadn't received.
    I think they should get a strike if they do this frequently.
  • GadgetGuru
    GadgetGuru Posts: 673 Forumite
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    edited 27 July 2022 at 1:53PM
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    I'm getting this more often as well - usually cancel even before payment. 
    The last excuse was from a buyer who placed a best offer, I accepted, and the responded with "sorry my finger slipped"!!!
    So I suffer the 30p or so fee because of no fault of my own. 

    Buyers should be given a strike for cancelling after purchase. eBay is quick to state you have entered a legally binding contract when you've sold an item etc, but there is no action for buyers who cancel. 

    I'm considering ignoring requests from buyers who wish to cancel, and let the eBay system kick in and take them through the non-paying buyer route, since that's the only way they get a strike against their account!

    If they have paid already, then I'd refund to save the hassle. If they haven't, and have no intention to pay anyways since they want to cancel, I'll leave it and let them get a strike. 
  • jon81uk
    jon81uk Posts: 3,790 Forumite
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    Don’t allow the cancellation and then as seller do a cancellation giving the reason as non-payment and they will get a strike though.

    pretty sure I’ve done that in the past.
  • soolin
    soolin Posts: 72,416 Ambassador
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    jon81uk said:
    Don’t allow the cancellation and then as seller do a cancellation giving the reason as non-payment and they will get a strike though.

    pretty sure I’ve done that in the past.
    In the original question these were BINs and already paid. If someone doesn't pay then there is no 30p 'fee' incurred anyway.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • jon81uk
    jon81uk Posts: 3,790 Forumite
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    soolin said:
    jon81uk said:
    Don’t allow the cancellation and then as seller do a cancellation giving the reason as non-payment and they will get a strike though.

    pretty sure I’ve done that in the past.
    In the original question these were BINs and already paid. If someone doesn't pay then there is no 30p 'fee' incurred anyway.
    Yes sorry missed that detail!

    In that case I suppose you could refuse and send the item anyway, but most buyers would then maliciously destroy it and return as not as described so its probably best just to allow the cancellation.

    I think in "the old days" it was generally assumed that a paying buyer accepted they were getting the item, whereas now people try to scam if they don't find a way out.
  • TripleH
    TripleH Posts: 3,019 Forumite
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    There's always the 'my child bid on the item without me knowing' line.
    No, you have remorse that your maximum bid (which you never expected to reach) was too high. I can accept that, but don't make lsme excuses...
    May you find your sister soon Helli.
    Sleep well.
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