SCAM/SPAM dangerous email pretending to be from Plusnet.

[Deleted User]
[Deleted User] Posts: 0
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
edited 26 July 2022 at 2:24PM in Broadband & internet access
If this is not the correct Forum to post on please let me know and redirect this post, thank you.

I received a convincing email allegedly from Plusnet this afternoon.  In reality it is from (I have put the XXX in the middle of the email address in case anyone clicks on it by mistake.)

Plusnet [Update-97F] <[email protected]>

I was concerned when the link took me to a page where personal information was required (information Plusnet already had) including my banking details and Plusnet password.

I started to complete the form until it came to banking details and I stopped to telephone Plusnet.  They are aware of this scam/spam email and the person I spoke to is reporting it to his manager.

The Plusnet Representative advised me to hovver on the sender's email address and this is where I saw that it was not from Plusnet at all.

It is quite worrying because I almost fell for it.    I filled in some information but did not click to send the incomplete form - although I did not send it, I had clicked on the link and had entered my Plusnet email, telephone number and password - that request (the password) should have been a warning but it was when I was being asked to enter my banking details that I stopped.

Should I be worried at all?


  • molerat
    molerat Forumite Posts: 31,011
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Your safest bet would be to change that password.  There is a possibility that it could have sent that information even if you did not complete / send the form.  Not a lot you can do about the e-mail and phone number.
  • Thanks very much molerat.  I'll change my password.
  • I have just changed my password, molerat and clicked on confirmation:

    "Your password has changed - this is effective immediately.

    You'll need to update the password for your:

    • Broadband router
    • Email application
    • Webspace"
    I have to say I've been in a bit of a flap:  My router was connected when I changed my password - does that mean that for 'everything Plusnet' my password is now the new one, please?

    I don't think I use a Plusnet app and I don't think I have Webspace.  I do sometimes (not often) use webmail on my laptop so I'll check that and if my 'old' password does not work I'll change it to the new one.  If the old password does work on webmail I'll try to change it.

    Does this all sound O.K?  Very glad to have your opinion, molerat.
  • Neil_Jones
    Neil_Jones Forumite Posts: 8,691
    Part of the Furniture 1,000 Posts Name Dropper
    For Plusnet one password does everything.  So if you've changed it it changes the access for your internet, your router, your email...
  • Thanks very much Neil_Jones.  I definitely won't be keying in my full password again - lesson learned.
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