Shell Energy Appeared On Credit File

[Deleted User]

Update as promised:

Below is the majority of the response from Shell Energy:

"As per updates from relevant department Credit Management have confirmed that they've removed the mark on credit score. 
Due to an error your credit score was affected and Credit Management are investigating this chase. 

Please accept our apologies for the inconvenience.

Considering the above facts and our explanation, and in terms of the complaint, as everything has been resolved we will close the complaint."

Have you ever read anything more ridiculous!  They really are having a laugh!  I've replied telling them what I think.  Idiots!

Vegastare

The OP mentions he is with Octopus.....wonder if all it's customers need to check there credit history.....I did not know there was or is a link to Shel

Octopus Energy was established in August 2015 as a subsidiary of Octopus Capital Limited. Trading began in December 2015. Greg Jackson is the founder of the company and holds the position of chief executive. By April 2018, the company had 198,000 customers and had made an energy procurement deal with Shell

[Deleted User]

desktop said:

Update as promised:

Below is the majority of the response from Shell Energy:

"As per updates from relevant department Credit Management have confirmed that they've removed the mark on credit score. 
Due to an error your credit score was affected and Credit Management are investigating this chase. 

Please accept our apologies for the inconvenience.

Considering the above facts and our explanation, and in terms of the complaint, as everything has been resolved we will close the complaint."

Have you ever read anything more ridiculous!  They really are having a laugh!  I've replied telling them what I think.  Idiots!

They have removed the mark - as required. The fictional credit score going up or down has no impact on anything so it sounds like you got it resolved properly

[Deleted User]

@Deleted_User

You and I will have to agree to differ.  I couldn't care less about the fictional credit score.  I do care about companies who add totally erroneous and potentially harmful data to CRA files, especially without any contact.  As in lots of walks of life now, there doesn't seem to be any accountability whatsoever. 

They've removed the entry which said I owed them £943.  The other zero balance entry from my First Utility account in 2015 is still there.  Cretins.

[Deleted User]

desktop said:

@Deleted_User

You and I will have to agree to differ.  I couldn't care less about the fictional credit score.  I do care about companies who add totally erroneous and potentially harmful data to CRA files, especially without any contact.  As in lots of walks of life now, there doesn't seem to be any accountability whatsoever. 

They've removed the entry which said I owed them £943.  The other zero balance entry from my First Utility account in 2015 is still there.  Cretins.

So you disagree it was resolved properly, despite the fact they removed the incorrect information from your file?

What did the ICO say when you raised a complaint about their behaviour?

[Deleted User]

@Deleted_User

If you read my post, they've partially removed the incorrect information, which should never have been there at all.

I've complained to Shell Energy's DPO as a first step.  In my opinion they had no reason to be processing my data so I've laid out my thoughts on that and await their response.  I may well approach the ICO then.

Thanks very much for your helpful post.

[Deleted User]

Yes they made a mistake, which they corrected, I still cannot see what you are complaining about now - you said in your post it was removed, now you say it was partially removed, how could it be partially removed?

You then said there was no accountability, hence me asking about the ICO said when you complained about this incorrect use of data? If you haven't complained to the the energy ombudsman and the ICO then of course there will be no accountability

Faicey

Afternoon all,

I had successfully raised a dispute with both TransUnion and Experian on the 26th July, as well as contacting Shell Energy.  Initially it took a couple of back and forth with Shell Energy to have the customer service representative understand what I was challenging, however they soon forwarded my query onto the relevant department.

Following on from my initial contact on the 26th July, the following occurred:

2nd August - Experian confirmed dispute was successful.
4th August - Shell Energy responded confirming credit file was marked in error, with all marks to be removed.
8th August - TransUnion confirmed dispute was successful.