Lebara

Nightmare don't go there!! I tried to move over to Lebara and it's been awful. Started the transfer last Thursday. I asked to transfer my old number. I have incoming calls going to my old sim and the caller is told the number is not available. Texts go to both sims. It's a mess. Customer service just fob me off. My payment was the only thing that happened quickly!!

Comments

  • oldagetraveller1
    oldagetraveller1 Posts: 1,266 Forumite
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    edited 25 July 2022 at 2:51PM
    Just to balance things out, I gave them a PAC last Friday afternoon and just received an e-mail confirming the number port.
    I do sympathise though and would hate to be in the same situation.
  • No problem with my port over from Asda mobile last week....thumbs up for lebara
  • flashg67
    flashg67 Posts: 3,994 Forumite
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    Have 3 Lebara contracts - never had an issue with porting in, OP just unlucky?
  • k_man
    k_man Posts: 1,636 Forumite
    First Anniversary First Post Name Dropper
    Lindadnil said:
    Nightmare don't go there!! I tried to move over to Lebara and it's been awful. Started the transfer last Thursday. I asked to transfer my old number. I have incoming calls going to my old sim and the caller is told the number is not available. Texts go to both sims. It's a mess. Customer service just fob me off. My payment was the only thing that happened quickly!!
    Which provider was the port from?
  • meg00
    meg00 Posts: 215 Forumite
    First Anniversary First Post Combo Breaker
    I have the same problem. Inspired by MSE recommendation I contacted Lebara 20th July. For the past 3 weeks I have contacted them by phone or webchat to try and get my phone working. I  keep getting fobbed off, the undertone being it is somehow my fault.
    I cannot make or receive calls or texts. I have spent hours trying to get this resolved. I have had the odd call come through on my old SIM, but the Lebara Sim gives incoming calls the message "This phone is switched off", outgoing calls "not recognised on this network". No texts at all,in or out other than Lebara telling me everything is set up, and advising me how to port my number, even though they confirmed to me by email that this had already been done.
    Their customer service is the worst I have ever experienced.
    Avoid.
    Meg.

  • Dave_save
    Dave_save Posts: 362 Forumite
    First Anniversary First Post Combo Breaker
    meg00 said:
    I have the same problem. Inspired by MSE recommendation I contacted Lebara 20th July. For the past 3 weeks I have contacted them by phone or webchat to try and get my phone working. I  keep getting fobbed off, the undertone being it is somehow my fault.
    I cannot make or receive calls or texts. I have spent hours trying to get this resolved. I have had the odd call come through on my old SIM, but the Lebara Sim gives incoming calls the message "This phone is switched off", outgoing calls "not recognised on this network". No texts at all,in or out other than Lebara telling me everything is set up, and advising me how to port my number, even though they confirmed to me by email that this had already been done.
    Their customer service is the worst I have ever experienced.
    Avoid.
    Meg.

    Did you ever get this resolved? I attempted to buy a MSE deal. I am now in the same boat in that Lebara have failed to port in my number after I gave them the PAC around 3 weeks ago. I now cannot use my phone and I am resigned to losing my number. Customer Service is one of the worst in the phone industry and they haven't got a clue as to how to deal with issues, instead just fobbing me off with excuses and telling me outright lies. If you see the reviews on Trustpilot, it appears that a lot of them are fake 5 star 'uninvited' glowing reports. It says a lot about this company.
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