Flat pack Furniture

Jamierhhs

I recently bought a beside table for my room while building it the draws started to split due to the screws being put in for the drawer runner it’s this common on flat pack furniture or is this a fault and should I return it? 

The stores return policy says I can’t return assemble items is this true?

sheramber

It might depend on the quality of what you bought.

Aylesbury_Duck

No harm in asking, but make sure you've used the right screws.  You haven't mistakenly used thicker screws in that place and put the thinner ones that should have gone there, somewhere else, by any chance?  If the screws' diameter is too big, it will split the wood, and it is only cheap chipboard.

oldagetraveller1

Of no real help but every time I have bought and assembled "flat pack"the screw holes have always been pre drilled.

It could also depend on, as sheramber writes, their quality of manufacture.

Again, horse, stable, bolted, if no pilot hole for screws, drill them first.

As previously posted, have you used the correct screws for the runners?

Jamierhhs

Yes I have used the correct screws I’ve built a lot of flat pack furniture and this is the first time something like this has ever happened in addition the holes were already pre drilled I think my concern is that over time these splits could get worse and eventually the draws would fail 

Aylesbury_Duck

Go back to the retailer and see what they say.  Expectations should be tempered by price/quality, and the drawers haven't failed...yet.

Jamierhhs

It cost £60 which I know it’s fairly cheap but this is the same price of something you could buy in ikea that is fairly similar size and couler and I don’t believe this is an issue you would have with ikea 

Aylesbury_Duck

Being picky, you haven't got an 'issue' at the moment.  It might all hold together for many years.  

I'd contact the retailer, show them the photos and see what they say.

Fosterdog

This can happen if you overtighten screws, how tightly did you screw them in?

MalMonroe

Hi, 

Have a read of the info in the following link from this very site -

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

You can return, for a full refund, anything you buy that is not fit for purpose. Doesn't matter how much it cost or even if it is second hand. 

I think you DO have an issue - and I would return this quick smart and ask for my money back because you are entitled to a refund under the Consumer Rights Act 2015. Don't be fobbed off and don't accept less than a full refund. 

This - "The stores return policy says I can’t return assemble items is this true?" is not true. Retailers cannot make up their own rules. 

Even when you buy flat pack furniture you have every right to expect it not to split during assembly. Just let them know that you know your rights and you are entitled to a full refund. No messing, no flim-flam, no 'store return policy'. 

As I said, info in the link above explains things in more detail, especially the 'Sad F*RT' bit.  

P.S. It's drawERS not drawS. Thanks. 

MarvinDay

MalMonroe said:

You can return, for a full refund, anything you buy that is not fit for purpose. Doesn't matter how much it cost or even if it is second hand. 

I think you DO have an issue - and I would return this quick smart and ask for my money back because you are entitled to a refund under the Consumer Rights Act 2015. Don't be fobbed off and don't accept less than a full refund. 


Even when you buy flat pack furniture you have every right to expect it not to split during assembly. Just let them know that you know your rights and you are entitled to a full refund. No messing, no flim-flam, no 'store return policy'. 
 

Entitled to a full refund, bearing in mind that when rejecting goods for a refund under the short term right of rejection, the retailer concerned can ask the OP to prove that the fault is due to a manufacturing defect and isn't down to misuse to incorrect assembly.