SSE electricity metre charging me debt when I’m actually not in debt

Artyboy1973

Over a month ago I managed to get a £10 goodwill gesture from SSE which I was told I wouldn’t need to pay back. However, on the same day I contacted my energy adviser about financial help with my electricity meter due to the energy prices going up as I usually get a free grant to pay for electricity. He phoned me back to tell me that he had contacted SSE and due to my disability of anxiety and panic disorder that he can get me £25 temporary credit that I would have to pay SSE at £3 a week. I refused the the £25 credit because I wasn’t wanting to get into debt.

I went to my local shop to top up the £10 goodwill gesture I got from SSE only to be told that the payment has been cancelled. I then contacted SSE to ask for the reason for the payment being cancelled and they told me it was because of the £25 temporary credit that my energy advisor requested for me but I told them that I refused the £25 temporary credit and that I wasn’t wanting to take it out. SSE then corrected it and gave me a code to get the free £10 credit. I have now noticed that there is debt for the £25 credit on my electricity meter that shouldn’t be there because I refused the £25 temporary credit top up loan and I didn’t even get a code number to top up anyway. 

I have contacted SSE but getting nowhere with them. Also, I’ve noticed that my weekly standing charge as went from £3.85 a week to £6.85 a week. As I suffer from anxiety and panic disorder this situation is making my illness worse. I am now wondering what next step I should make.

pochase

This seems to be a continuation from this thread

https://forums.moneysavingexpert.com/discussion/6366245/problem-with-sse-meter-overcharging/p2

On the 20th of June in the above thread your meter was at zero. Did you top up your meter in the meantime? The £10 goodwill would not be even enough to catch up with the standing charges.

Your increase of the standing charges is easily explained, the additional £3 is the money you have to pay back weekly for the temporary credit as you wrote above.

Artyboy1973

pochase said:

This seems to be a continuation from this thread

https://forums.moneysavingexpert.com/discussion/6366245/problem-with-sse-meter-overcharging/p2

On the 20th of June in the above thread your meter was at zero. Did you top up your meter in the meantime? The £10 goodwill would not be even enough to catch up with the standing charges.

Your increase of the standing charges is easily explained, the additional £3 is the money you have to pay back weekly for the temporary credit as you wrote above.

Yes, I have been topping up my electricity meter every week to get electricity and when I pay for a top up the standing charges are paid back when I put the key into the meter so I don’t understand why I’m in debt if the standing charges have been paid and I didn’t get the £25 temporary top up loan as I refused it.

pochase

You are saying yourself you are in debt by £25, and you have a £3 repayment, that are exactly the what the temporary loan stated.

So for me it looks like the loan was allocated to you. You might or might not have received the credit, but you are defiantly paying back the loan.

Artyboy1973

pochase said:

You are saying yourself you are in debt by £25, and you have a £3 repayment, that are exactly the what the temporary loan stated.

So for me it looks like the loan was allocated to you. You might or might not have received the credit, but you are defiantly paying back the loan.

That is what the problem is is that I didn’t get the loan of £25 credit because I refused it and I wasn’t even issued with a code number to get the loan of £25 credit yet SSE have applied the debt on my electricity meter.

I am going to write a letter of complaint to SSE and seek legal advise because I should not be paying back a loan I didn’t get.

I contacted my energy advisor today who was going to get me that temporary credit £25 loan before I refused it and he told me that he did contact SSE again to tell them that I have refused the temporary credit of £25 loan so it’s a mystery about the debt on my meter.