Lloyds Paperless Statements

Bridlington1

Hello,

Has anyone else had their Lloyds accounts automatically moved from paper to paperless statements? I recently closed a Club Lloyds monthly saver and then received a letter about a week later saying that they were moving the account I'd just closed to paperless statements from September in order to save paper. Is there any way I can get them to refrain from changing my paperless settings in the future or will I just have to keep manually setting them back to paper statements again each time they try this?

eskbanker

Bridlington1 said:

I recently closed a Club Lloyds monthly saver and then received a letter about a week later saying that they were moving the account I'd just closed to paperless statements from September in order to save paper.

Surely when they're closing an account they wouldn't be sending out any more statements anyway, so isn't it a moot point unless there's any suggestion that they'd be doing similar to open accounts?

Vegastare

Do you access online....I don't and I have not been told this.  Wonder if it is because you maybe use online banking with them.

Bridlington1

eskbanker said:

Bridlington1 said:

I recently closed a Club Lloyds monthly saver and then received a letter about a week later saying that they were moving the account I'd just closed to paperless statements from September in order to save paper.

Surely when they're closing an account they wouldn't be sending out any more statements anyway, so isn't it a moot point unless there's any suggestion that they'd be doing similar to open accounts?

I suppose it may be considered a moot point. My logic is, if they will do this to a monthly saver, will they then do this to my current account also? If so is there any way of preventing them from doing this to my current account in the future?

Vegastare said:

Do you access online....I don't and I have not been told this.  Wonder if it is because you maybe use online banking with them.

I do bank with them online but nevertheless I still prefer to have paper copies of any letters and statements statements they send me.

eskbanker

Bridlington1 said:

eskbanker said:

Bridlington1 said:

I recently closed a Club Lloyds monthly saver and then received a letter about a week later saying that they were moving the account I'd just closed to paperless statements from September in order to save paper.

Surely when they're closing an account they wouldn't be sending out any more statements anyway, so isn't it a moot point unless there's any suggestion that they'd be doing similar to open accounts?

I suppose it may be considered a moot point. My logic is, if they will do this to a monthly saver, will they then do this to my current account also? If so is there any way of preventing them from doing this to my current account in the future?

I'd cross that bridge only if you ever come to it - changing paperless preferences on a live current account without consent, or at least advance notification, would be unlikely IMHO, and would certainly be a valid complaint.

You can presumably review the current status via your online banking - I'm not suggesting that there should be any onus on you to keep doing this, but if you're concerned you could always take and keep a screenshot, and demand that they prove that you authorised any subsequent change....

kaMelo

Yes they do write occasionally stating they are going to change all to online, just decline the offer. If you ever forget then log in and change back to paper statements, it's really not a big deal.

Money_Grabber13579

eskbanker said:

Bridlington1 said:

eskbanker said:

Bridlington1 said:

I recently closed a Club Lloyds monthly saver and then received a letter about a week later saying that they were moving the account I'd just closed to paperless statements from September in order to save paper.

Surely when they're closing an account they wouldn't be sending out any more statements anyway, so isn't it a moot point unless there's any suggestion that they'd be doing similar to open accounts?

I suppose it may be considered a moot point. My logic is, if they will do this to a monthly saver, will they then do this to my current account also? If so is there any way of preventing them from doing this to my current account in the future?

I'd cross that bridge only if you ever come to it - changing paperless preferences on a live current account without consent, or at least advance notification, would be unlikely IMHO, and would certainly be a valid complaint.

You can presumably review the current status via your online banking - I'm not suggesting that there should be any onus on you to keep doing this, but if you're concerned you could always take and keep a screenshot, and demand that they prove that you authorised any subsequent change....

I’ve had a letter to say they are changing my current account to paperless. I’ve decided that I actually don’t care enough to keep changing it back every time they change it, so this time, I’ll just let them get in with it.

molerat

Most banks are trying to move away from paper communication for both cost and environmental reasons. LBG have sent out information that they are changing their T&Cs in preference of electronic over paper, the majority will be happy with the change - many have been too lazy to bother to do it themselves, but it is easily changed back in both their app and web sites.  I know someone who prefers paper as it is "easier find something"- they have shown me their big pile of paper - I have just dug out my March 2009 bank statement in around 10 seconds.

[Deleted User]

Just get online banking, download the statement as a PDF and store it on a couple of backup devices, having a paper copy is worthless and a waste of paper and resources. If you're desperate to have paper copies for some reason, print them at home

Bridlington1

Deleted_User said:

Just get online banking, download the statement as a PDF and store it on a couple of backup devices, having a paper copy is worthless and a waste of paper and resources. If you're desperate to have paper copies for some reason, print them at home

I believe I have already mentioned on this thread that I already have online banking.

I would have to respectfully disagree with you with regards to the worth of having a paper copy. I find paper copies are far easier to organise and find individual statements than having to go through god knows how many folders on a computer. What's more printing a copy at home would require me to purchase a printer, an expense I would rather spare.

Moreover only the other day I required a paper copy of one of my other bank statements to open a Scottish Widows instant saver account. To open the account I needed to send " Identification in the form of an original bank statement, cancelled cheque or pre-printed pay-in slip from a UK bank or building society current account on which you are named (this will be returned without delay)"  The application form proceeded to state "If you print out an online statement this must be certified by your branch." As I had an original statement to hand I was able to just send it without having to faff about with going to my local library and printing out a statement and then going to my local branch (which are dropping like flies at the moment) to have it certified.

Daliah

Bridlington1 said:

Moreover only the other day I required a paper copy of one of my other bank statements to open a Scottish Widows instant saver account. To open the account I needed to send " Identification in the form of an original bank statement, cancelled cheque or pre-printed pay-in slip from a UK bank or building society current account on which you are named (this will be returned without delay)"  The application form proceeded to state "If you print out an online statement this must be certified by your branch." As I had an original statement to hand I was able to just send it without having to faff about with going to my local library and printing out a statement and then going to my local branch (which are dropping like flies at the moment) to have it certified.

For such one-off requirements, you can request a free paper copy, even if you are normally on paperless

Bridlington1 said:

I would have to respectfully disagree with you with regards to the worth of having a paper copy. I find paper copies are far easier to organise and find individual statements than having to go through god knows how many folders on a computer. What's more printing a copy at home would require me to purchase a printer, an expense I would rather spare.

You are most likely in a minority with your views on usability. It is very easy to give electronic folders meaningful names, and equally easy to search for them. If you store your statements in the default PDF form, you can also use Search to quickly find a given transaction, a given amount, a given date etc etc. Your electronic folders, if kept in the Cloud, also won't burn if there's a fire or get soaked if there's a flood. Plus it is extremely easy to keep them secure from prying eyes, and you are doing something positive for the environment. But I appreciate, not everybody will let themselves convince of these advantages. I think there might come a time, though, when banks will either not provide paper statements at all any longer (quite a few already do), or start charging for them.