Refund from Wizz Air

MummyEmGem

I was wondering if anyone has been able to get an actual cash refund from Wizz Air due to their flight being cancelled? 

My flight to Tenerife was cancelled a couple of weeks ago but when I go to my account the only option I get is to claim Wizz Air credits. When I have looked into getting my money back their website claims I needs to phone a premium rate number - which I can't afford to do. 

I have read that you can claim the Wizz Air credits refund then request your money back, but wanted to check this is actually possible before I do it.

To make things a bit more complicated I paid for part of the flight in credits (which I am aware I cannot get back as cash) as they cancelled my flight last year too and I made the mistake of getting the 120% credits rather than the money back. 

Any help or advice would be much appreciated, thank you.

danielson81

They have a "national/local" number, which is the same price as 01xxx and 02xxx numbers in UK: 0330 977 0444

If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

COUNTRY	LOCAL NUMBER
United Kingdom	0330 977 0444

https://wizzair.com/en-gb/information-and-services/contact/contact-us  >> existing bookings half way down, not the second "Call centre" one !