On the beach package deal - flying with Wizz Air

CKhalvashi

dazzler9000 said:

If all else fails and I have no luck with anyone. Is contacting my credit card provider an option or my travel insurance, or should I just persevere with ONB.

Also, wondering if I should just give this to one of those companies that recoup compensation?

We'll get to that stage when it comes to it, but if OTB have packaged a separate hotel with flights, in theory you'll have access to S75, but this is likely to be needing to be worded in a certain way.

On the Beach as a package provider have legal responsibilities, so this is their problem in law.

dazzler9000

I've been emailing ONB for a week, to three different email addresses and they've not responded.

I may contact my travel insurance company tomorrow. This seems a little unfair when it's not really their fault.

What would they be likely to pay? It seems I have what looks like a decent policy. Would they pay everything I'm entitled to? Including the cancelled flight compensation I'm trying to get from ONB/Wizz?

CKhalvashi

You'd have to speak to your insurer about that.

Before you do this you're likely to have to make a S75 claim with your credit card company. This would be my first port of call.

You will need to state specifically that you wish to make a claim under Section 75 of the Consumer Credit Act, which will include additional expenses, and have evidence of these to hand. This would in theory include the compensation due from Wizz if applicable (I still don't know which flight was cancelled and the date of notification to OTB). This may take up to 8 weeks.

JPears

If you did make a section 75 claim, the CC company would argue strongly (and probably correctly) that compensation under the regulations fall outside of the Section 75 remit.

On the basis that this is not a service or goods you have paid for with the credit card.

dazzler9000

CKhalvashi said:

You'd have to speak to your insurer about that.

Before you do this you're likely to have to make a S75 claim with your credit card company. This would be my first port of call.

You will need to state specifically that you wish to make a claim under Section 75 of the Consumer Credit Act, which will include additional expenses, and have evidence of these to hand. This would in theory include the compensation due from Wizz if applicable (I still don't know which flight was cancelled and the date of notification to OTB). This may take up to 8 weeks.

Thanks, is it really necessary to speak to my credit card provider? Surely, I can go straight to my travel insurance?


The first package deal that was cancelled in its entirety was as mentioned below.

1 - The first package deal was cancelled on the 5th of July and was set to leave on the 11th (W95121) and return on the 18th (W95122), so all within the 14 days. ONB didn't tell me which leg of the journey was cancelled here.

2 - The second flight cancellation was coming home from Tenerife to Luton - Wizz Air W98130 21:25, 18 July 2022.

CKhalvashi

dazzler9000 said:

CKhalvashi said:

You'd have to speak to your insurer about that.

Before you do this you're likely to have to make a S75 claim with your credit card company. This would be my first port of call.

You will need to state specifically that you wish to make a claim under Section 75 of the Consumer Credit Act, which will include additional expenses, and have evidence of these to hand. This would in theory include the compensation due from Wizz if applicable (I still don't know which flight was cancelled and the date of notification to OTB). This may take up to 8 weeks.

Thanks, is it really necessary to speak to my credit card provider? Surely, I can go straight to my travel insurance?


The first package deal that was cancelled in its entirety was as mentioned below.

1 - The first package deal was cancelled on the 5th of July and was set to leave on the 11th (W95121) and return on the 18th (W95122), so all within the 14 days. ONB didn't tell me which leg of the journey was cancelled here.

2 - The second flight cancellation was coming home from Tenerife to Luton - Wizz Air W98130 21:25, 18 July 2022.

I hold one of the better travel insurance products and would be expected to do everything possible to mitigate my losses before claiming.

Speaking to the CC provider is also likely to save you an excess.

dazzler9000

I'm getting nowhere. ONB won't respond to my emails, although I have got a reply on their booking messaging system, telling me log a complaint with Wizz Air. 

I'll try to claim directly with Wizz and claim my other costs back from my travel insurance. Annoyingly, I'll be hit with a £75 excess for both adults in the party.

I could try the credit card provider but I'm not sure which part of this nightmare they'd be able to help with.

If all else fails, I may look at one of those claim companies. I don't like the thought of giving them a percentage but I might have no option. At least it will be in their interest to fight for what I'm owed. Does anybody know any good ones? Or shall I try Resolver? Somebody further up the thread advised me not to use them?

CKhalvashi

dazzler9000 said:

I'm getting nowhere. ONB won't respond to my emails, although I have got a reply on their booking messaging system, telling me log a complaint with Wizz Air. 

I'll try to claim directly with Wizz and claim my other costs back from my travel insurance. Annoyingly, I'll be hit with a £75 excess for both adults in the party.

I could try the credit card provider but I'm not sure which part of this nightmare they'd be able to help with.

If all else fails, I may look at one of those claim companies. I don't like the thought of giving them a percentage but I might have no option. At least it will be in their interest to fight for what I'm owed. Does anybody know any good ones? Or shall I try Resolver? Somebody further up the thread advised me not to use them?

I can only repeat this message. Is there a reason you don't wish to go down the S75 route?

CKhalvashi said:

dazzler9000 said:

CKhalvashi said:

You'd have to speak to your insurer about that.

Before you do this you're likely to have to make a S75 claim with your credit card company. This would be my first port of call.

You will need to state specifically that you wish to make a claim under Section 75 of the Consumer Credit Act, which will include additional expenses, and have evidence of these to hand. This would in theory include the compensation due from Wizz if applicable (I still don't know which flight was cancelled and the date of notification to OTB). This may take up to 8 weeks.

Thanks, is it really necessary to speak to my credit card provider? Surely, I can go straight to my travel insurance?


The first package deal that was cancelled in its entirety was as mentioned below.

1 - The first package deal was cancelled on the 5th of July and was set to leave on the 11th (W95121) and return on the 18th (W95122), so all within the 14 days. ONB didn't tell me which leg of the journey was cancelled here.

2 - The second flight cancellation was coming home from Tenerife to Luton - Wizz Air W98130 21:25, 18 July 2022.

I hold one of the better travel insurance products and would be expected to do everything possible to mitigate my losses before claiming.

Speaking to the CC provider is also likely to save you an excess.

If you choose to ignore it, your insurance likely will still not pay as you have done nothing at that stage to mitigate your losses.

As already discussed, the 8130 flight would have been cancelled due to the closure of Luton Airport. This is outside of the control of Wizz Air (and also outside the control of LLA). Compensation will not be payable, but your additional expenses will be recoverable via the package provider, who in turn may have claim to Wizz Air.

dazzler9000

Sorry, quoting your previous responses doesn't work well in my browser.

- I'm happy to approach the credit card company, but it's not really their fault, surely they are going to tell me to go and speak to the airline or package provider?

- Yeah, it doesn't help that they don't respond, hence me looking at other options.

eskbanker

dazzler9000 said:

I'm happy to approach the credit card company, but it's not really their fault, surely they are going to tell me to go and speak to the airline or package provider?

The point of s75 is that it holds the credit card company jointly liable with the merchant, so even though it's not their fault, it's their liability to refund (assuming all relevant conditions are met) - they aren't allowed to refer you back to the merchant....