Complex metering problem.

Northern_Wanderer

SAC2334 said:

Rosie1001 said:

Thanks guys for the help 

Rang EDF ob Monday regarding paying 2 standing charges 

just had a email this morning …I’ve been refunded just under £170 ..

extra credit going into winter is a win win …so thank you all once Again 

Did they quote any date that the refund went back to Rosie ?  I have not yet found out when OFGEM instructed that 2 x Mpans were reduced to 1 . 

I think it might be this document from 2016:

https://assets.publishing.service.gov.uk/media/58513f75ed915d0aeb00009e/energy-market-restricted-meters-order-explanatory-note.pdf

Prohibition to require the replacement of the existing electricity meter

30. Relevant Retail Electricity Suppliers will be prohibited from requiring Relevant
RMI Customers to replace their existing meter (such as to Single-Rate
Metering Infrastructure or Economy 7 Metering Infrastructure) in order to
switch to a Relevant Tariff. Relevant Retail Electricity Suppliers will also be
prohibited from charging any additional costs or financial charge associated
with keeping their existing Restricted Metering Infrastructure.
31. For the avoidance of doubt, a Relevant Retail Energy Supplier will be required
to make the Relevant Tariffs available to the Relevant RMI Customers on their
existing meters, at no additional cost for the customer

As there is no requirement to have your meter changed, you should not be charged additional costs for keeping the existing metering infrastructure. This seems to be regardless of whether you switch to a single rate tarrif or not. Clearly THTC customers would not be able to change to a single rate tarrif without a lot of electrical work being done.....so they should not be penalised by two standing charges.

SAC2334

Northern_Wanderer said:

SAC2334 said:

Rosie1001 said:

Thanks guys for the help 

Rang EDF ob Monday regarding paying 2 standing charges 

just had a email this morning …I’ve been refunded just under £170 ..

extra credit going into winter is a win win …so thank you all once Again 

Did they quote any date that the refund went back to Rosie ?  I have not yet found out when OFGEM instructed that 2 x Mpans were reduced to 1 . 

I think it might be this document from 2016:

https://assets.publishing.service.gov.uk/media/58513f75ed915d0aeb00009e/energy-market-restricted-meters-order-explanatory-note.pdf

Prohibition to require the replacement of the existing electricity meter

30. Relevant Retail Electricity Suppliers will be prohibited from requiring Relevant
RMI Customers to replace their existing meter (such as to Single-Rate
Metering Infrastructure or Economy 7 Metering Infrastructure) in order to
switch to a Relevant Tariff. Relevant Retail Electricity Suppliers will also be
prohibited from charging any additional costs or financial charge associated
with keeping their existing Restricted Metering Infrastructure.
31. For the avoidance of doubt, a Relevant Retail Energy Supplier will be required
to make the Relevant Tariffs available to the Relevant RMI Customers on their
existing meters, at no additional cost for the customer

As there is no requirement to have your meter changed, you should not be charged additional costs for keeping the existing metering infrastructure. This seems to be regardless of whether you switch to a single rate tarrif or not. Clearly THTC customers would not be able to change to a single rate tarrif without a lot of electrical work being done.....so they should not be penalised by two standing charges.

Thanks very much..bit complex but i will use this document as a basis for a complaint by my friend up in Scotland.. I ll have to check if they switched THTC meters though 2 years ago first . Cheers 

Northern_Wanderer

SAC2334 said:

Thanks very much..bit complex but i will use this document as a basis for a complaint by my friend up in Scotland.. I ll have to check if they switched THTC meters though 2 years ago first . Cheers 

I think you already said they were on a THTC tariff. Nobody should be getting charged two standing charges, for the avoidance of doubt.

Rosie1001

Northern_Wanderer said:

Rosie1001 said:

Thanks guys for the help 

Rang EDF ob Monday regarding paying 2 standing charges 

just had a email this morning …I’ve been refunded just under £170 ..

extra credit going into winter is a win win …so thank you all once Again 

This is excellent news having the double standing charges refunded, well done, seems to have been fairly simple? I too was going to ask if they refunded ALL the double charging as I understand it can go back some years?

I’ve only been with them since Jan 2021 and they refunded from my start date 

n power who are no longer operating were probably taking 2 SC as well but I’ve got no recourse as they don’t exist any more 

Rosie1001

Apparently eon took over n power 

might be worth me dropping a email to them in regard to SC