Customer changed delivery address herself now hasn't received her item. Help.

108 Posts


Hi, my eBay customer was out when the parcel delivery was attempted, she didn't advise me of a safe place or allow a mobile number.
She then, without consulting me got in touch with my courier (Evri), to redirect the parcel to a different address, a shop in her area that takes in parcels from that company.
The first I knew about it was when she said that her parcel had still not arrived at the shop?
Surely because she changed the delivery destination there us no comeback on me on this situation?
Your thoughts please.
Thankyou
She then, without consulting me got in touch with my courier (Evri), to redirect the parcel to a different address, a shop in her area that takes in parcels from that company.
The first I knew about it was when she said that her parcel had still not arrived at the shop?
Surely because she changed the delivery destination there us no comeback on me on this situation?
Your thoughts please.
Thankyou
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What does the tracking show?
And she's asking ME? where her shoes are.
All views are my own and not the official line of MoneySavingExpert.
Will let you know how I get on.
OP, if it is lost though then assuming you met all the T and Cs for the item (and there are lots of restrictions) and had sufficient insurance cover you can at least make a claim if item doesn't ever show as delivered.
All views are my own and not the official line of MoneySavingExpert.
The best thing for her to do would be to contact the courier and advise them to deliver it to the original home address or an address where she will physically be.
Otherwise it should be coming back to you as undeliverable.