Right to Cancel during contract

Andycrfs

I have been with TAlktalk since 6 Jun. On 20 Jun my speeds dropped to 100 Mbps and I’m meant to be guaranteed 500Mbps. On 4 Jul the connection went altogether! I know that I can cancel without fees if I suffer 30 days of below guaranteed speeds, but is there a shorter period for no connection at all?

Neil_Jones

Andycrfs said:

I have been with TAlktalk since 6 Jun. On 20 Jun my speeds dropped to 100 Mbps and I’m meant to be guaranteed 500Mbps. On 4 Jul the connection went altogether! I know that I can cancel without fees if I suffer 30 days of below guaranteed speeds, but is there a shorter period for no connection at all?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-code-practice

"If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. If the problem is on their network and they can’t fix it within 30 days, they must let you leave your contract without having to pay an early exit fee."

And also https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know - "Delayed repair following loss of service  ...  [If the customer's] service has stopped working and it is not fully fixed after two full working days.    [compensation is] £8.40 for each calendar day that the service is not repaired"

So no is the answer to your question, but ultimately you'll be quids up if its out for more than two days.