Vodafone bad customer service

ballyblack

Vodafone's non customer service:
https://inews.co.uk/inews-lifestyle/money/bills/vodafone-were-aggressive-and-hostile-george-monbiot-on-his-battle-with-firm-over-deceased-mothers-account-1739141

Jon_01

I'm not going to defend Voda (they haven't been voted worse UK for years without good reason!).

The normal process is, send in an original of the death certificate and the contract is cancelled on the date shown on it.
Is 'sounds' like in this case the customer wanted everything doing over the phone.