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Vodafone bad customer service

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  • Jon_01
    Jon_01 Posts: 5,926 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I'm not going to defend Voda (they haven't been voted worse UK for years without good reason!).

    The normal process is, send in an original of the death certificate and the contract is cancelled on the date shown on it.
    Is 'sounds' like in this case the customer wanted everything doing over the phone. 
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