Interrail mobile global pass - difficulty obtaining refund

Danesbury7

We bought two Interrail Global mobile passes in May as part of their 50 years half price offer, which we read about in the MSE newsletter.

But they just do not work, we were unable to make any  reservations with their app. We tried switching to the Belgian rail site that 'Man in Seat 61' recommends, but it did not even recognise our pass IDs.

Checked on Trust Pilot and Twitter and sure enough we are just one of a crowd of enraged purchasers who have encountered exactly the same problems with their mobile passes. I think the root of it all is that they had an upgrade of their software and it just doesn't work.

So we opted for a refund (only 85%!) as the best we could hope for. But they are impossible to have a conversation with. No phone lines, apparently they are too small. No address to write to. A lot of the time people's emails are just ignored. I have a reference for my claim by initial email for a refund, but that was 6 weeks ago and nothing since. They did not respond to my later emails.

I've left a review on Trustpilot, but they haven't responded to critical reviews since February. I've also messaged them on Twitter recently but so far no response.

Is anyone else dealing with the same situation and if so, can you suggest any other avenues I might pursue. I should have paid via my credit card but did it through my bank.

Normally go through all the checks and balances but it's a well loved institution. What could possibly go wrong?

Any advice would be appreciated.

Voyager2002

Contact the vendor who sold you your passes. Probably they will be able to reissue them with codes that actually work.

Danesbury7

Thanks for your reply, but I definitely want the refund.  It's too late to plan for the period we wanted to travel now and the various comment websites all show all manner of problems with Interrail, not least obtaining the refund that you are entitled to.

I'll try my bank but I don't hold out much hope there.

But thanks again for taking the time to respond

tiddles

There are various interrailing groups on Facebook; you could try asking your question there.

Did you try updating their app? We had a problem downloading tickets on our Interrail apps just before boarding a train in Austria, and managed to sort this out eventually by updating.