Wyndan Group & HMRC 13 July 2022 at 7:01PM in Reclaiming mortgage fees, council tax, etc 13 replies 985 views

pippin18

Has anyone had experiance with the Wyndan group,   They researched a PPI claim for me in 2019,  I heard nothing then out of the blue earlier this year I get an email sayng I owe them £235,  they said they had been ringing me, I tried to explain to them I dont answer calls I dont recognise and surely if it was that important then they should of left me a voice mail.  They said I was sent a cheque for £791 in May 2020,  I said no and I could prove that no cheque had been presented to my bank either.  It turns out they had got my address wrong and sent the cheque to the wrong place and had decided after 2 years they wanted their fee,  after weeks of battling I managed to get my PPI  refund by contacting the company who owed it me myself and explained everythig to them as Wyndan didnt want to know all they wanted was their fee.  I paid their fee after the cheque had cleared in my bank.  Today I got a letter from HMRC saying I was owed £75.17 tax refund and my cheque has been sent to the Wyndan group!  Im horrified as I have not instructed them to do any tax claims on my behalf,  looking in their terms and conditions it says I must pay a fee of £75 plus vat plus an admin fee of £100  plus 35% of my claim,  how can that be right when my tax refund is only £75.17 in the first place.  It says they will do tax claims every year, I dont want them too how can I stop them?  Im in a state of panic now as they have caused me nothing but hassle.  I had an email back in Feb saying something about claiming back the tax I paid on the PPI claim, i may have clicked on the link but surely I needed to confirm something if I wanted them to check this out and surely this is the only tax refund they should be looking at not on my income! The other thing in their terms and conditions it says you have 14 days to change your mind, how can you change your mind if you dont know  you have agreed  to anything as I have received no email/letter/text etc to say I have.  Anyone else had these issues, How do you get Wyndan to back off. 

[Deleted User]

It sounds like you signed up to a contract that allowed them to pursue all redress on your behalf.

You can cancel the contract, but make sure you read it to fully understand any cancellation charges.

In future, if you have something to reclaim or complaint about, so it yourself. Much cheaper and easier.

Dazed_and_C0nfused

And if it involves an assignment you cannot revoke that without their agreement.

So any tax refund, due for any reason whatsoever, for the year(s) covered by the assignment still has to be sent to the third party.

pippin18

Deleted_User said:

It sounds like you signed up to a contract that allowed them to pursue all redress on your behalf.

You can cancel the contract, but make sure you read it to fully understand any cancellation charges.

In future, if you have something to reclaim or complaint about, so it yourself. Much cheaper and easier.

The only thing I signed up for was them to check if I had a PPI claim, which I did,  then I received an email in february saying I could be owed a rebate on the tax I paid on the successful PPI,  then there was a button which said claim refund...  I clicked that and nothing else, havent heard anything until today when i got a letter from HMRC saying they were sendinga cheque to Wyndan for £75.15  but on the back of the letter its nothing about tax on a PPI its all my income from my part time job.  I did not sign up for that.   This is what the email in Feb said.

PPI is back! But this time it's different! As you had a successful claim with us you might have missed out on part of your rebate! You may or may not be aware that part of that compensation may have gone to HMRC before you even received it, resulting in a payout to you being less than the total claim value. The bigger your rebate was the bigger your potential figure could be, in some cases upwards of £1000! Here at Wyndan we always have our customers' best interest in mind and will fight to make sure you retrieve your full amount! Click the CLAIM REFUND button below to start the rebate process. If at any point you have any questions or feedback for us you can visit our website or simply reply to this email and one of our experts will be with you shortly! CLAIM REFUND   surely thats false info and theyve tricked me.

pippin18

Also I cannot find anywhere where i can cancel anything,  I didnt get an email to say they were looking into a tax refund for the PPI or any tax refund.  So how was I supposed to know they were looking into it and how was I supposed to cancel within 14 days.

pippin18

[Deleted User] said:

It sounds like you signed up to a contract that allowed them to pursue all redress on your behalf.

You can cancel the contract, but make sure you read it to fully understand any cancellation charges.

In future, if you have something to reclaim or complaint about, so it yourself. Much cheaper and easier.

The only thing I asked them to do was look into any PPI claims.

pippin18

Dazed_and_C0nfused said:

And if it involves an assignment you cannot revoke that without their agreement.

So any tax refund, due for any reason whatsoever, for the year(s) covered by the assignment still has to be sent to the third party.

The other thing is I only work part time and dont earn enough to pay tax, and if one week I do pay it if ive done overtime, i usuallly get it back the following week or so when I havent done over time

Dazed_and_C0nfused

pippin18 said:

Dazed_and_C0nfused said:

And if it involves an assignment you cannot revoke that without their agreement.

So any tax refund, due for any reason whatsoever, for the year(s) covered by the assignment still has to be sent to the third party.

The other thing is I only work part time and dont earn enough to pay tax, and if one week I do pay it if ive done overtime, i usuallly get it back the following week or so when I havent done over time

It shouldn't be an issue then.

pippin18

Dazed_and_C0nfused said:

pippin18 said:

Dazed_and_C0nfused said:

And if it involves an assignment you cannot revoke that without their agreement.

So any tax refund, due for any reason whatsoever, for the year(s) covered by the assignment still has to be sent to the third party.

The other thing is I only work part time and dont earn enough to pay tax, and if one week I do pay it if ive done overtime, i usuallly get it back the following week or so when I havent done over time

It shouldn't be an issue then.

I dont know what to do, I had a letter from HMRC saying they were sending a cheque to Wyndan which i wont get a penny and will owe Wyndan,  not sure how to get it revoked.  How can they do this to me?

penners324

You contact HMRC and tell them the deed of assignment is Fraudulent and needs removing immediately.

You then contacted Trading Standards, Action Fraud, etc to report this company

[Deleted User]

pippin18 said:

[Deleted User] said:

It sounds like you signed up to a contract that allowed them to pursue all redress on your behalf.

You can cancel the contract, but make sure you read it to fully understand any cancellation charges.

In future, if you have something to reclaim or complaint about, so it yourself. Much cheaper and easier.

The only thing I asked them to do was look into any PPI claims.

Yes but you signed up to their terms which stated they could represent you on other cases. As I put on the other post, you need to stop signing up to pay companies to do things you can do yourself for free.

You admit you clicked on a link agreeing to a tax rebate check as well, so clearly you did agree to it