No mobile phone- no discount

roy_harper
roy_harper Forumite Posts: 226
Part of the Furniture 100 Posts Combo Breaker
Forumite
edited 11 July 2022 at 8:44PM in Praise, vent & warnings
Waitrose sent me personalised money-off paper vouchers tailored to my spending in-store, at the same time as introducing the App which will put these discounts on your mobile.  Since then, they haven't sent any paper vouchers at all.  I don't have a mobile phone, so now I'm going to miss out on the discounts.  I've contacted customer services to see if they will repeat the paper vouchers, but don't get a satisfactory answer.  So no mobile phone, no discounts.  I think they should  cater for all their customers, not discriminate in this way. 
«134

Comments

  • cymruchris
    cymruchris Forumite Posts: 4,641
    Seventh Anniversary 1,000 Posts Name Dropper Photogenic
    Forumite
    I haven't received paper vouchers for a few months - but do use the 'My Waitrose' loyalty vouchers - you don't need a mobile phone for those though, you can find them on your internet browser. I get 2 x vouchers weekly off regularly purchased items usually for about a £1 or £1.50. They occasionally offer £5 off a balsamic vinegar.

    If you mean the old save £X when you spend £XXX style vouchers I haven't seen those since the last paper vouchers, and I have a mobile phone.

    So if you mean the money off your regular shopping - you can access the vouchers on your browser, and if you mean the £X off £XXX spend - I haven't had them either, so it's likely they've either stopped issuing them - or it's only to select customers to encourage more spend if they're dropping down their weekly shop to save money. 
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • Olinda99
    Olinda99 Forumite Posts: 1,047
    1,000 Posts First Anniversary Name Dropper
    Forumite
    Access them on your browser - log into your mywaitrose account and print the vouchers off at home
  • MattMattMattUK
    MattMattMattUK Forumite Posts: 7,683
    1,000 Posts Third Anniversary Name Dropper
    Forumite
    Waitrose sent me personalised money-off paper vouchers tailored to my spending in-store, at the same time as introducing the App which will put these discounts on your mobile.  Since then, they haven't sent any paper vouchers at all.  I don't have a mobile phone, so now I'm going to miss out on the discounts.  I've contacted customer services to see if they will repeat the paper vouchers, but don't get a satisfactory answer.  So no mobile phone, no discounts.  I think they should  cater for all their customers, not discriminate in this way. 
    I have not received any paper Waitrose vouchers since last year, but they send weekly ones in app and via email that you get to choose which ones you want. If you desire you can choose the vouchers on their website, then print them off and take them to the store. 

    The other thing to consider is that it is going to be increasingly difficult to function in life without a mobile phone, so now may be the time to bite the bullet and move into the semi-modern world. 
  • jon81uk
    jon81uk Forumite Posts: 3,711
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Forumite
    From the FAQ on the My Waitrose vouchers:-

    I don't have a phone or a printer, how can I redeem a voucher in store?

    If you do not have access to a mobile device or printer, you can write down the voucher code and show it to a Partner to apply at a checkout till.

    myWaitrose vouchers | Customer Service | Waitrose & Partners

  • Admiral_Barbarossa
    Admiral_Barbarossa Forumite Posts: 601
    500 Posts Second Anniversary Photogenic Name Dropper
    Forumite
    edited 12 July 2022 at 11:57AM
    Even if the boutique shop W8r$ sent me vouchers of £10 off, I cannot afford their prices! Jersey Royals last week were £2 for 500g. I got the same for £0.59!
    I work from home so my cat can be fed on demand!
  • roy_harper
    roy_harper Forumite Posts: 226
    Part of the Furniture 100 Posts Combo Breaker
    Forumite
    I'm not playing any 'discrimination' card.  I have every right to challenge their system that is not inclusive.
  • custardy
    custardy Forumite Posts: 38,367
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    I'm not playing any 'discrimination' card.  I have every right to challenge their system that is not inclusive.
    as you post on an online forum from an internet enabled device.
    Also posters have explained there are offline alternatives you didn't bother to check on .
  • cymruchris
    cymruchris Forumite Posts: 4,641
    Seventh Anniversary 1,000 Posts Name Dropper Photogenic
    Forumite
    edited 12 July 2022 at 8:23PM
    I'm not playing any 'discrimination' card.  I have every right to challenge their system that is not inclusive.
    So as you’re able to post on this forum you can also check the offers in your ‘mywaitrose’ section on the website. Have you looked there before going on about a system that isn’t inclusive? Or did you just not know that was where you now find your money off vouchers? 
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • roy_harper
    roy_harper Forumite Posts: 226
    Part of the Furniture 100 Posts Combo Breaker
    Forumite
    edited 12 July 2022 at 9:21PM
    I have looked of course, before posting and the only way I could do it as far as I can see is to take my laptop to the checkout.  That's not a good look.  I thanked the person who posted I could copy the numbers of the offers and take it in.  
    I don't think you all understand what it's increasingly like for people without a mobile phone.  
Meet your Ambassadors

Categories

  • All Categories
  • 340.2K Banking & Borrowing
  • 249.1K Reduce Debt & Boost Income
  • 448.4K Spending & Discounts
  • 232K Work, Benefits & Business
  • 603.2K Mortgages, Homes & Bills
  • 171.7K Life & Family
  • 245.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards