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Nationwide - ARRRRGGGGHHH!!!
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itsaghostcar
Posts: 2 Newbie
Sorry to make a rant my first post, but I need this off my chest.
Around the 3rd week of October, I submitted an online application with Nationwide for a current account and credit card in preparation for a month long holiday I was taking at the end of the year.
I'd waited and watched my online status not change for a couple of weeks, and finally called them up to see what was going on. Some time in the 3rd week of November I received some forms to sign and send back. Decideding it would be quicker to take these to the branch and being afraid I'd get more forms to sign, I took some time off work and went down to the local branch and signed everything I needed for both applications.
"Your current account has been approved, but the credit card application needs some more info. Wait for them to send something" said the nice lad at the branch
OK - waited for communcation from the credit card people. Got nothing. Called up the help line, and was sent the same forms I'd signed at the branch. Figuring this was a mistake and I was a little impatient, I waited a bit longer. Called the help line again, and was again sent the same forms.
Finally fed up with the call centre, I decided to call the local branch again a bit over a week ago. Spoke to a lovely girl who asked about my current account.
"I've got a PIN number and internet banking number but no card" I told her. She then worked out that my debit card had been sent, but was now missing, so organised a new one. She also called the credit card people to find out what was wrong with my application, and came back to me saying there wasn't anything else for me to do and she would try to hurry them along to get all my cards to me before I left for holiday.
Called the girl again on Tuesday to check where my debit card was as it should have arrived. She checked and informed me that it would be delivered the next day. She also told me that I now had two credit cards approved!
So, by Friday, I now have a current account card so everything for the current account is set up, and a credit card delivered with no PIN number. I'd also transferred some spending money into my new current account.
Today, I decided to go and see whether the transferred funds had gone into my new account. Stopped at the cash machine outside my branch, and tried the new card. PIN accepted - Good. Asked to see my balance, and the machine gave me an 'Unauthorised transaction' type message and then ATE MY CARD :mad:
I'm absolutely fuming. It's taken 8 weeks to get to this point. I'm leaving tomorrow for 4 weeks. I have a current account with my holiday spending money in it and no card to access the funds. I have a credit card with no PIN number. To top it off, the call centre has told me that they can't send me a new card to my holiday destination.
Don't know what to do anymore. I'll try calling the nice girl from the branch when I arrive at my destination and see if anything can be done. Thank God for her ... she is a saint :A.
Around the 3rd week of October, I submitted an online application with Nationwide for a current account and credit card in preparation for a month long holiday I was taking at the end of the year.
I'd waited and watched my online status not change for a couple of weeks, and finally called them up to see what was going on. Some time in the 3rd week of November I received some forms to sign and send back. Decideding it would be quicker to take these to the branch and being afraid I'd get more forms to sign, I took some time off work and went down to the local branch and signed everything I needed for both applications.
"Your current account has been approved, but the credit card application needs some more info. Wait for them to send something" said the nice lad at the branch
OK - waited for communcation from the credit card people. Got nothing. Called up the help line, and was sent the same forms I'd signed at the branch. Figuring this was a mistake and I was a little impatient, I waited a bit longer. Called the help line again, and was again sent the same forms.
Finally fed up with the call centre, I decided to call the local branch again a bit over a week ago. Spoke to a lovely girl who asked about my current account.
"I've got a PIN number and internet banking number but no card" I told her. She then worked out that my debit card had been sent, but was now missing, so organised a new one. She also called the credit card people to find out what was wrong with my application, and came back to me saying there wasn't anything else for me to do and she would try to hurry them along to get all my cards to me before I left for holiday.
Called the girl again on Tuesday to check where my debit card was as it should have arrived. She checked and informed me that it would be delivered the next day. She also told me that I now had two credit cards approved!
So, by Friday, I now have a current account card so everything for the current account is set up, and a credit card delivered with no PIN number. I'd also transferred some spending money into my new current account.
Today, I decided to go and see whether the transferred funds had gone into my new account. Stopped at the cash machine outside my branch, and tried the new card. PIN accepted - Good. Asked to see my balance, and the machine gave me an 'Unauthorised transaction' type message and then ATE MY CARD :mad:
I'm absolutely fuming. It's taken 8 weeks to get to this point. I'm leaving tomorrow for 4 weeks. I have a current account with my holiday spending money in it and no card to access the funds. I have a credit card with no PIN number. To top it off, the call centre has told me that they can't send me a new card to my holiday destination.
Don't know what to do anymore. I'll try calling the nice girl from the branch when I arrive at my destination and see if anything can be done. Thank God for her ... she is a saint :A.
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Comments
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Sorry to hear of your problems.
Just want to put the other side ... been with them for 8 years now current account, savings accounts, credit cards, branch, Internet, post ... and never had a days problem with them.
Guess I've been lucky!0 -
^Ditto; not once have I ever had a problem banking with NW. I've always found them most efficient and courteous (compared to some).BLOODBATH IN THE EVENING THEN? :shocked: OR PERHAPS THE AFTERNOON? OR THE MORNING? OH, FORGET THIS MALARKEY!
THE KILLERS :cool:
THE PUNISHER :dance: MATURE CHEDDAR ADDICT:cool:0 -
I disagree. They are complete muppets.
We opened a joint flexaccount.
My wife's debit card was issued with the wrong initials, as were the 2 cheque books.
I phoned Nationwide to sort it out. The call centre couldn't deal with the query - why the heck not? - so I was transferred to someone at another office who apparently could deal with it.
The second person took the details. This was 3 months ago.
Nothing has happened - we still have duff debit card and duff cheque books.0 -
MarkyMarkD wrote: »I disagree. They are complete muppets.
We opened a joint flexaccount.
My wife's debit card was issued with the wrong initials, as were the 2 cheque books.
I phoned Nationwide to sort it out. The call centre couldn't deal with the query - why the heck not? - so I was transferred to someone at another office who apparently could deal with it.
The second person took the details. This was 3 months ago.
Nothing has happened - we still have duff debit card and duff cheque books.
I agree, nothing but hassle when problems occur !:hello:0 -
MarkyMarkD wrote: »I disagree. They are complete muppets.
We opened a joint flexaccount.
My wife's debit card was issued with the wrong initials, as were the 2 cheque books.
I phoned Nationwide to sort it out. The call centre couldn't deal with the query - why the heck not? - so I was transferred to someone at another office who apparently could deal with it.
The second person took the details. This was 3 months ago.
Nothing has happened - we still have duff debit card and duff cheque books.
I've had problems with them recently and whiile the call centre gave me the correct information the branch manager was extremely rude and wasted my time. I resolved the issue and complained to Member Service.
I suggest you write a strongly worded but concise complaint letter to Member Service. If you have any money in the accounts which you have difficulty accessing (however little it is) inform them that you will complain to the Financial Ombudsman it the issue isn't resolved in 56 days.
The address is::
Member Service,
Nationwide Building Society,
Kings Park Road,
Moulton Park,
Northampton
NN3 6NWI'm not cynical I'm realistic
(If a link I give opens pop ups I won't know I don't use windows)0 -
That's a good idea...poster can complain after they get back from holiday having not had access to their money... Do you work in banking too by any chance?????:rotfl:0
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Update from today.
The angel from the branch found my card in the machine earlier in the morning and had to destroy it. She did say she saw the name and wondered why my card had ended up there. We're now thinking that the card that got eaten was the first attempt at sending me a debit card ... possibly another still to be delivered. She's going to try to intercept the 2nd 'live' card and get it forwarded to the branch and then on to me.
My opinions on the branch are still stand. Good customer service and lovely people. Unfortunately, the same can't be said for their call centre.0 -
flossy_splodge wrote: »That's a good idea...poster can complain after they get back from holiday having not had access to their money... Do you work in banking too by any chance?????:rotfl:
:huh:
Which poster who had problems with Nationwide was on holiday?
How can you complain about an organisation until after they have mucked up?I'm not cynical I'm realistic
(If a link I give opens pop ups I won't know I don't use windows)0 -
Which poster who had problems with Nationwide was on holiday?
Penultimate para of the OP :-I'm absolutely fuming. It's taken 8 weeks to get to this point. I'm leaving tomorrow for 4 weeks. I have a current account with my holiday spending money in it and no card to access the funds. I have a credit card with no PIN number. To top it off, the call centre has told me that they can't send me a new card to my holiday destination.If you want to test the depth of the water .........don't use both feet !0
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