Ryanair Charge Back

LB222

I have a Ryanair flight booked to Spain at end of July 2022, nearly £300 return, by chance I've gone on to the booking to find an additional charge of £59 due to a charge back in March 2020 when I had to return from Spain urgently at the Covid lockdown and claimed via my bank card. Ryanair take your booking and payment and don't advise you of the chargeback so that you stand to lose the new flight costs if you don't pay up.
If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Caz3121

there have been a number of similar instances where passengers have claimed refunds they were not entitled to via chargeback so have a debt to the airline which they expect to be repaid.
When you could not travel on the booked non-refundable flight your claim should have been from your travel insurance and not a chargeback.
Yes they could handle this better (could have challenged the chargeback at the time as not valid) and should possibly refuse new bookings until the outstanding debt it cleared then it would be up to the passenger whether to pay back what is due or choose another airline for future flights (although they may well still chase the debt via other means at later date)

Upsidedownandaround

LB222 said:

I have a Ryanair flight booked to Spain at end of July 2022, nearly £300 return, by chance I've gone on to the booking to find an additional charge of £59 due to a charge back in March 2020 when I had to return from Spain urgently at the Covid lockdown and claimed via my bank card. Ryanair take your booking and payment and don't advise you of the chargeback so that you stand to lose the new flight costs if you don't pay up.
If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Pay them the money you owe them and there won’t be an issue.

It’s not just Ryanair who haven’t acted appropriately here.

onashoestring

It is in their T&Cs  - when you buy a ticket you have to confirm that you have read and accepted the T&Cs …

13.4 Passenger responsibility for fines, debts, costs and so on

If …..there are outstanding payment(s) due to us in respect of a previous flight or (Flight related services) owing to payment having been dishonoured, denied or recharged against us, you must reimburse us when we ask you to. We may use any amount you have paid us for flights you have not used, or have yet to use, or the value of any gift voucher, credit voucher and so on we hold for you, towards paying off any amount you owe us.  We can also charge any amounts you owe us, including those arising from administrative mistakes, to the credit card or debit card you used to make the booking.

silvercar

If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Totally agree.

I wonder if not doing so would be to obtain money by deception ie fraud and warrant a chargeback of the money already paid?

Upsidedownandaround

silvercar said:

If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Totally agree.

I wonder if not doing so would be to obtain money by deception ie fraud and warrant a chargeback of the money already paid?

No. It’s not fraud to offset debts owed.

Sandtree

silvercar said:

If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Totally agree.

I wonder if not doing so would be to obtain money by deception ie fraud and warrant a chargeback of the money already paid?

As others have quoted, its in the T&Cs that you click the button to say you've agreed to. The principle of offset is common in contract law and significantly improves the ability for relationships to operate else A could owe B £2,000 and B owe A £2,005 and both would be forced to litigate rather than saying lets offset and for £5 difference we aren't going to get too excited.

Suggesting another chargeback for false reasons isn't a good idea and will dig the OP further into debt with Ryanair who may then decide to more actively pursue the debts rather than just waiting to see if the OP books with them again. 

onashoestring

silvercar said:

If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Totally agree.

I wonder if not doing so would be to obtain money by deception ie fraud and warrant a chargeback of the money already paid?

Ryanair DO advise their customers- it’s in the T&Cs (13.4) which you have to say that you have read before purchasing a flight .

eskbanker

onashoestring said:

silvercar said:

If they want to apply the chargeback, they should advise customers that their new flight will have the chargeback applied to it before payment is made, customers can then decide if they want to purchase the new flight or not. 

Totally agree.

I wonder if not doing so would be to obtain money by deception ie fraud and warrant a chargeback of the money already paid?

Ryanair DO advise their customers- it’s in the T&Cs (13.4) which you have to say that you have read before purchasing a flight .

There's no denying that the generic reference is in the Ts & Cs but surely the point being made was about specific advice relating to the individual booking being made by a (perhaps inadvertent) debtor, in that there is the suspicion that Ryanair are being a bit underhand by only linking the debt to the booking silently - most, if not all, cases reported on here seem to involve the customer only finding out by chance that they're not going to fly without settling a debt (that some will have genuinely believed didn't exist), so it doesn't seem unreasonable to expect Ryanair to flag the issue at the time of affected bookings, or, if it isn't spotted until later, making some sort of effort to notify the customer once they've joined up the dots.

onashoestring

Agreed once the system links up the debt with the new flight booking it should be quite simple for that to generate an e-mail to the passenger notifying them that before they can use that flight they need to settle the debt .

My response was in reply to the poster who was suggesting that  Ryanair were maybe fraudulently obtaining money by using payments for future flights to recover outstanding debts . 

silvercar

Reading comments,I accept it isn’t fraudulent, but I would have thought that either the T&C should be clearly displayed, possibly highlighted.
Also the “pay” screen on booking should show the total amount due to secure the flights now being booked. You can’t have a total for these new flights if paying that amount doesn’t secure you the flights. That wouldn’t be a genuine “total” amount due.