Switching from Virgin to another Internet provider 3 July 2022 at 3:24PM in Broadband & internet access 4 replies 181 views

textbook

Apparently  o2 work together with Virgin and persuaded me to sign up to £52 for Virgin telly and internet and £10 for a phone for 18 months.   I wasn't really that interested in an extra phone sim but signed up anyhow.   Now they've taken £15 alongside my £10 (regular payment) on same day.  I'm furious because their customer service is rubbish anyhow and they've told me the £15 is a fraudulent pauyment that someone else is using my bank account to pay for their phone and I have to contact my bank and get it back not them.  They'll investigate though. Why do i have waste my time for their failure!  I then threatened to block all o2 payments with my bank but they said it would affect my credit score?  Is this so?     I only agreed orally over phone to the 18  month contract and have another 16 months and didnt sign anything.   They all feel like cowboys.  Can i just quit O2 and Virgin or will it affect my credit score?   I think they just have my oral agreement on phone.


If I have to pay a penalty fee then I'll wait until  my contract end  and I'm seriously thinking of cancelling Virgin and O2 and just going with Cuckoo for internet and getting Netflix box with it and wish I'd got a Giff Gaff Sim.   They've always been great and flexible.   Regarding Cuckoo, anyone had any experience with them or can recommend another provider?

Fed up with Virgins rubbish customer service and changing the fees each month

Neil_Jones

You don't need to sign anything to agree to something...

Re: credit scores, if you cancel direct debits when payments are due, all that'll happen is your credit record will be trashed (for not paying) so it'll be harder to get any credit applications made successfully.  This may be the case for up to six years afterwards.

textbook

Neil_Jones said:

You don't need to sign anything to agree to something...

Re: credit scores, if you cancel direct debits when payments are due, all that'll happen is your credit record will be trashed (for not paying) so it'll be harder to get any credit applications made successfully.  This may be the case for up to six years afterwards.

So, probably they just recorded my voice saying ok on the phone and that's enough for me to pay until end of contract?

Neil_Jones

textbook said:

Neil_Jones said:

You don't need to sign anything to agree to something...

Re: credit scores, if you cancel direct debits when payments are due, all that'll happen is your credit record will be trashed (for not paying) so it'll be harder to get any credit applications made successfully.  This may be the case for up to six years afterwards.

So, probably they just recorded my voice saying ok on the phone and that's enough for me to pay until end of contract?

Calls are routinely recorded anyway (it probably says as much on the preamble before you speak to somebody) which comes in useful on occasion when you agree to something and they charge something else...

But yes is the answer to the supplementary question.  You admit as much in the opening post that you weren't that interested but signed up anyway.  Should have just said thanks, but no thanks.

BUFF

Virgin Media O2 is one company & Giffgaff are a subsidiary thereof.