Switching from Virgin to another Internet provider

377 Posts


Apparently o2 work together with Virgin and persuaded me to sign up to £52 for Virgin telly and internet and £10 for a phone for 18 months. I wasn't really that interested in an extra phone sim but signed up anyhow. Now they've taken £15 alongside my £10 (regular payment) on same day. I'm furious because their customer service is rubbish anyhow and they've told me the £15 is a fraudulent pauyment that someone else is using my bank account to pay for their phone and I have to contact my bank and get it back not them. They'll investigate though. Why do i have waste my time for their failure! I then threatened to block all o2 payments with my bank but they said it would affect my credit score? Is this so? I only agreed orally over phone to the 18 month contract and have another 16 months and didnt sign anything. They all feel like cowboys. Can i just quit O2 and Virgin or will it affect my credit score? I think they just have my oral agreement on phone.
If I have to pay a penalty fee then I'll wait until my contract end and I'm seriously thinking of cancelling Virgin and O2 and just going with Cuckoo for internet and getting Netflix box with it and wish I'd got a Giff Gaff Sim. They've always been great and flexible. Regarding Cuckoo, anyone had any experience with them or can recommend another provider?
Fed up with Virgins rubbish customer service and changing the fees each month
If I have to pay a penalty fee then I'll wait until my contract end and I'm seriously thinking of cancelling Virgin and O2 and just going with Cuckoo for internet and getting Netflix box with it and wish I'd got a Giff Gaff Sim. They've always been great and flexible. Regarding Cuckoo, anyone had any experience with them or can recommend another provider?
Fed up with Virgins rubbish customer service and changing the fees each month
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