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O2 Classic PAYG Questions
SpanishBlue
Posts: 604 Forumite


in Mobiles
I'm trying to help an elderly relative who I believe is on O2 Classic PAYG.
She had a balance of about £30 recently that is now down to just over £2 and I'm trying to help her find out why and to prevent it happening again in future.
She only makes the occasional call and data is switched off but does play games and puzzles that she believes are free.
Does anyone know if credit expires after a period of time. I have read elsewhere that it's not necessary to make a top up every 6 months, just a chargeable event. Is that correct?
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SpanishBlue said:I'm trying to help an elderly relative who I believe is on O2 Classic PAYG.She had a balance of about £30 recently that is now down to just over £2 and I'm trying to help her find out why and to prevent it happening again in future.She only makes the occasional call and data is switched off but does play games and puzzles that she believes are free.Does anyone know if credit expires after a period of time. I have read elsewhere that it's not necessary to make a top up every 6 months, just a chargeable event. Is that correct?Correct. Are you sure she is still on Clasic PAYG just t in case she has done something.?You can view her O2 account to check, may need to sign up if not done so and needs mobile to handEight out of ten owners who expressed a preference said their cats preferred other peoples gardens1
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Also check call history on the mobile.
Calls to non geographic numbers can be 50p/min plus.
E.g. a call to a business on an 084x , with a few minutes on hold can make a big dent in £30.1 -
SpanishBlue said:I'm trying to help an elderly relative who I believe is on O2 Classic PAYG.She had a balance of about £30 recently that is now down to just over £2 and I'm trying to help her find out why and to prevent it happening again in future.She only makes the occasional call and data is switched off but does play games and puzzles that she believes are free.Does anyone know if credit expires after a period of time. I have read elsewhere that it's not necessary to make a top up every 6 months, just a chargeable event. Is that correct?
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According to O2's website, top-up vouchers expire after 12 months.I believe she bought a large value one just over a year ago as she was going into hospital and thought she might be using her phone a lot for a little while.I'll make sure in future she doesn't top up that way.0
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That's any unused voucher that's expiring after 12 months, not the credit that's been bought using it?0
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flaneurs_lobster said:That's any unused voucher that's expiring after 12 months, not the credit that's been bought using it?That's a good point, the website is not clear.But she did put on a large amount (£25 or £30) just over a year ago, so it did make me wonder if that was where the credit disappeared to.0
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Does she receive texts from these games/puzzles? Some services you can sign up to send you texts which you are charged for receiving. See https://www.which.co.uk/consumer-rights/advice/how-do-i-stop-unwanted-premium-rate-texts-a3WoY1S9jFjF
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