Will I lose Virginmedia emails if I cancel the contract 1 July 2022 at 11:07AM in Broadband & internet access 5 replies 136 views

maryp13

I have been with virgin media ever since I first got on line and I  have broadband and TV with them and it is now ridiculously expensive.  The only reason   i have stayed with them is that I am frightened of losing my  email address, which I know will happen if I cancel the contract.    I have worked out that I can start giving people notice of a different email address well in advance of stopping the contract. But  can someone   please let me know if I will still have access to all the emails now stored on my computer - or will these somehow  be wiped too 

Sandtree

It depends on how you are accessing them and how much really is on your computer.

Assuming you are using IMAP then when your account is closed your access will be revoked and so your mail client will be unable to connect to the server. As such whatever you have downloaded will stay downloaded but, for example, your client has downloaded the text of a message but not the 5mb PDF that's attached you obv will be able to read the message but not open the attachment. 

If you are using POP3 then everything will be downloaded to the computer anyway.

mjm3346

You could get one or more Gmail (yahoo etc) e-mail addresses and just forward your old emails to it while you still have access if need be

QrizB

maryp13 said:

can someone please let me know if I will still have access to all the emails now stored on my computer - or will these somehow  be wiped too 

If they have been downloaded to your computer (or phone, or whatever) and you can read them even when your computer isn't connected to the internet, they're almost certainly safe from being deleted by Virgin Media.

zzzt

maryp13 said:

I have been with virgin media ever since I first got on line and I  have broadband and TV with them and it is now ridiculously expensive.  The only reason   i have stayed with them is that I am frightened of losing my  email address, which I know will happen if I cancel the contract.    I have worked out that I can start giving people notice of a different email address well in advance of stopping the contract. But  can someone   please let me know if I will still have access to all the emails now stored on my computer - or will these somehow  be wiped too 

Yes, I cancelled Virgin Media a month ago and they remove access your email account.

I would recommend that you set up an independent email service from a free provider like Gmail or even pay for one as soon as you can. It is a real pain and you might have years of updating email addresses with various online accounts but it's worth it in the long run. Using an ISP's email service is always a liability.

Neil_Jones

"liability" is the wrong word I would say.  Its more of a falsehood.

Yes its nice you get an email address with the provider but of course if you up sticks and go, you can't take it with you.

Set up a Gmail/Yahoo/Outlook.com email address and pull in your emails now.