Passport farce

13 weeks ago applied online for a new passport to replace a lapsed one, at that time the wait time was 6 weeks. First tried self photo but all were rejected and then got a professional photo and this was also rejected. Submitted the photo anyway with a note that it was a pro job. After 10 weeks sent an email update request that I was told would be replied to in two days, I'm still waiting. Phoned several times for an update but after a while the calls were cut off. Then, also after 10weeks, was emailed that my application had been sent to Belfast from Bootle. Today my passport arrived but I despair that it has taken so long, why is that? Can someone in the know please tell me.
The final joke, if there is one, is that the photo reproduction on the passport is so poor I think it might be someone else. Be interested to see what happens when I go through passport control. 
Named after my cat, picture coming shortly
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Comments

  • Up to 16 weeks for new one so 13 weeks isn't that bad considering photos were rejected
  • Up to 16 weeks for new one so 13 weeks isn't that bad considering photos were rejected
    Well spotted Wilson. The online photo was originally rejected but was accepted after my note that it was a pro photo which if you've made an online application is an option. So the the photo was not a factor in the 13 weeks taken. 
    Named after my cat, picture coming shortly
  • p00hsticks
    p00hsticks Posts: 12,792 Forumite
    First Post Name Dropper Photogenic First Anniversary
    got a professional photo and this was also rejected. Submitted the photo anyway with a note that it was a pro job.

    The final joke, if there is one, is that the photo reproduction on the passport is so poor I think it might be someone else.

    Is there a possiblity that the latter might be down to the former ?
  • daveyjp
    daveyjp Posts: 12,513 Forumite
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    edited 29 June 2022 at 12:42PM
    I don't understand why a professional photograph was rejected.

    Did the photographer use the online passport office photo checker before giving you the photo and taking payment?
  • daveyjp said:
    I don't understand why a professional photograph was rejected.

    Did the photographer use the online passport office photo checker before giving you the photo and taking payment?
    My experience is that all online photos, whether it's home or pro are rejected automatically. There is an option to challenge the rejection which I used and the photo was accepted as I heard no more about it.
    My photographer did not use the online photo checker as he said most of his photos are rejected and advised me to challenge.
    Named after my cat, picture coming shortly
  • daveyjp
    daveyjp Posts: 12,513 Forumite
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    Not in mine.  Photo taken, uploaded in store to the photo checker and approval given.
  • powerful_Rogue
    powerful_Rogue Posts: 7,514 Forumite
    Name Dropper First Post First Anniversary
    13 weeks ago applied online for a new passport to replace a lapsed one, at that time the wait time was 6 weeks. First tried self photo but all were rejected and then got a professional photo and this was also rejected. Submitted the photo anyway with a note that it was a pro job. After 10 weeks sent an email update request that I was told would be replied to in two days, I'm still waiting. Phoned several times for an update but after a while the calls were cut off. Then, also after 10weeks, was emailed that my application had been sent to Belfast from Bootle. Today my passport arrived but I despair that it has taken so long, why is that? Can someone in the know please tell me.
    The final joke, if there is one, is that the photo reproduction on the passport is so poor I think it might be someone else. Be interested to see what happens when I go through passport control. 

    The high res version of the photo is on the chip.
  • got a professional photo and this was also rejected. Submitted the photo anyway with a note that it was a pro job.

    The final joke, if there is one, is that the photo reproduction on the passport is so poor I think it might be someone else.

    Is there a possiblity that the latter might be down to the former ?
    No. The photo submitted was ok but the reproduction on the passport was not.
    Named after my cat, picture coming shortly
  • daveyjp said:
    Not in mine.  Photo taken, uploaded in store to the photo checker and approval given.
    Well I'm giving my experience not anyone elses.
    Named after my cat, picture coming shortly
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    First Anniversary First Post Name Dropper Photogenic
    edited 29 June 2022 at 3:48PM
    daveyjp said:
    I don't understand why a professional photograph was rejected.

    Did the photographer use the online passport office photo checker before giving you the photo and taking payment?
    My experience is that all online photos, whether it's home or pro are rejected automatically. There is an option to challenge the rejection which I used and the photo was accepted as I heard no more about it.
    My photographer did not use the online photo checker as he said most of his photos are rejected and advised me to challenge.
    Not all photos are rejected. My daughter asked me to take hers when she recently renewed her passport online. Simply for ID purposes as she isn't travelling yet because of covid, still. I took hers with her own phone and I am no photographer. We took a few and plumped for the one we both thought was okay. I felt sure it would be rejected but her passport came back, renewed, no questions asked, within 8 weeks. Of course that was at the end of last year but still, we were both pleased. 

    The photo looks worse now it's in her passport, I must say but that's usually the case with passport photos. In my experience, anyway. It's my turn next and I'm dreading the photo taking session. At home, of course.
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
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