MSE News: BT, Sky, Virgin, Vodafone and others pledge to help customers struggling with bills

MSE_Petar

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

Read the full story:
'BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills'

If you haven’t already, join the forum to reply.

Nettyspaghetti

I rang BT a few weeks ago and asked if I could lower my Broadband package as it was too expensive.  I was told that I couldn't because i was in contract.  The only thing they could do for me was to alter my tv package to include sport. How does this help?

brewerdave

Unfortunately this "more caring" approach won't mean anything by the time it gets down to the frontline "customer disservices" staff.  There will still be threats if customers try to cancel whilst in contract and no help with downgrades, other than virtually valueless ones!!

brewerdave

What would also help for next Spring ,is if they all agreed to drop this outrageous "RPI + 3.X%" increase currently baked in.
The way RPI is going, this could result in 16%+ price rises next year  

Birdman2015

brewerdave said:

What would also help for next Spring ,is if they all agreed to drop this outrageous "RPI + 3.X%" increase currently baked in.
The way RPI is going, this could result in 16%+ price rises next year  

Absolutely. We need people like Martin to push Ofcom to outlaw this. Totally unfair. 

BT_Broederbund

Birdman2015 said:

brewerdave said:

What would also help for next Spring ,is if they all agreed to drop this outrageous "RPI + 3.X%" increase currently baked in.
The way RPI is going, this could result in 16%+ price rises next year  

Absolutely. We need people like Martin to push Ofcom to outlaw this. Totally unfair. 

There's no chance of this happening.

I complained years ago over the idea that one party could unilaterally change the price and the other party just had to suck it up.

Completely fine, apparently.

And this was always one way, so if the economy deflated, the price doesn't go down!

I remember years ago when OFCOM, which was newly minted, decided that "Unlimited" internet packages with limits on them were fine, as long as they put an asterisk after Unlimited and a "fair usage applies" caveat on their website, not even on the billboard.

At that point, it was fairly clear that the people running it had no idea how the English language works or any intention to follow it or be fair.

And here we are, OFCOM, OFGEM, the BoE etc, are all full of useful idiots who have no idea how to regulate the industries they're tasked with regulating.