EasyJet

Debora13

So I’m trying to get money back the changed my flight which I booked in 2019 then covid hit and they stopped flying so changed my flight to 2nd July 2022 I don’t have original email but have a credit card transaction from 2019 when I booked it I’ve had no reply from easyJet just a credit voucher which I won’t use by next year? Any idea how I can get them to refund me the money? 

Pollycat

Hasn't the money you paid gone on the flight on 2/7/2022?

Debora13

They cancelled this flight so I asked for money back 

onashoestring

Debora13 said:

They cancelled this flight so I asked for money back 

How did you do this ? Did you log into manage bookings on the app and request a refund ? 

Debora13

Yes I did but they gave me a voucher instead I didn’t want a voucher 

onashoestring

They only have to refund you by the method with which you paid, which in your case was by voucher.

Debora13

I paid originally with a credit card so have sent them the transaction 

eskbanker

onashoestring said:

They only have to refund you by the method with which you paid, which in your case was by voucher.

The regulations require that, if a passenger elects for reimbursement after a flight cancellation, it "shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services", so even if the ticket was bought with a voucher, that doesn't give the airline the right to issue another one if the passenger doesn't want it....

[Deleted User]

eskbanker said:

onashoestring said:

They only have to refund you by the method with which you paid, which in your case was by voucher.

The regulations require that, if a passenger elects for reimbursement after a flight cancellation, it "shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services", so even if the ticket was bought with a voucher, that doesn't give the airline the right to issue another one if the passenger doesn't want it....

So presumably the OP agreed to the original voucher in writing and even though regretfully the flight bought using that voucher was also cancelled the original acceptance of the voucher continues ?
My experiences with easyJet cancellations has always been positive but it's clear the whole company and particularly its IT department is under enormous pressure at the moment.

eskbanker

Deleted_User said:

eskbanker said:

onashoestring said:

They only have to refund you by the method with which you paid, which in your case was by voucher.

The regulations require that, if a passenger elects for reimbursement after a flight cancellation, it "shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services", so even if the ticket was bought with a voucher, that doesn't give the airline the right to issue another one if the passenger doesn't want it....

So presumably the OP agreed to the original voucher in writing and even though regretfully the flight bought using that voucher was also cancelled the original acceptance of the voucher continues ?

In the normal course of events, yes, once the customer accepts a voucher then that's irreversible, in that it can't then be 'converted' back to cash if expiring or the customer changes their mind, etc, which are scenarios often seen on here.

However, to me the above wording in the EU/UK 261 regulations is clear that if the airline cancels then they're mandated to refund in cash form rather than a voucher (unless the customer agrees to one), regardless of the original method of payment (which would need to be specified in the quoted wording if applicable) - this is undoubtedly an unusual technicality, and I'm not even sure if anyone has successfully achieved this, but I still can't see how airlines can circumvent it if pushed.