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Chitter Chatter?

As recommended by MSE I am trying to buy a phone from Chitter Chatter but please be aware they are impossible to contact.

Their website isn't taking payment.

Phone messages and messages on FB Messenger are unanswered. I 'get' that the phone I want might not be available anymore but it's infuriating that they aren't telling me that. If they have had a meltdown then surely it only takes a moment to put that info out there by whatever means they can rather than ignore potential customers.

MSE - please reconsider recommending them.
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