Virgin broadband notice period

SmallSpender0

Hi 
looking to cancel my virgin broadband on my renewal date as they can’t offer a better deal. They say I have to give them 30 days notice even though this is the end of my contract? 

This doesn’t seem right to me?
is it.....?

oldernonethewiser

Once the contract has ended I imagine you are then on a rolling contract which has a notice period.

SmallSpender0

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

[Deleted User]

If you chose not to continue after your renewal date, you'd give them 30 days notice prior.

Once past renewal, you're on a rolling contract. Car insurance is annual and has no rolling element.

custardy

SmallSpender0 said:

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

Mobile phone contracts work exactly the same.
At the end of your phone contract term. The phone didnt just stop making calls, did it?
Insurance is an product that covers you for an exact time period.

SmallSpender0

Still seems backwards to me. I’ve never had to do it before with any other company. Even broadband....

SmallSpender0

custardy said:

SmallSpender0 said:

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

Mobile phone contracts work exactly the same.
At the end of your phone contract term. The phone didnt just stop making calls, did it?
Insurance is an product that covers you for an exact time period.

You’ve missed the point - if you choose not to renew and go elsewhere why would you need to give further notice. 

And if you cancelled a phone contract yes the phone would stop making calls.  you must have some sort of magic phone that doesn’t require a network of yours doesn’t work this way...

powerful_Rogue

SmallSpender0 said:

custardy said:

SmallSpender0 said:

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

Mobile phone contracts work exactly the same.
At the end of your phone contract term. The phone didnt just stop making calls, did it?
Insurance is an product that covers you for an exact time period.

You’ve missed the point - if you choose not to renew and go elsewhere why would you need to give further notice. 

And if you cancelled a phone contract yes the phone would stop making calls.  you must have some sort of magic phone that doesn’t require a network of yours doesn’t work this way...

Because that's what you agreed to when you signed up.

SmallSpender0

powerful_Rogue said:

SmallSpender0 said:

custardy said:

SmallSpender0 said:

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

Mobile phone contracts work exactly the same.
At the end of your phone contract term. The phone didnt just stop making calls, did it?
Insurance is an product that covers you for an exact time period.

You’ve missed the point - if you choose not to renew and go elsewhere why would you need to give further notice. 

And if you cancelled a phone contract yes the phone would stop making calls.  you must have some sort of magic phone that doesn’t require a network of yours doesn’t work this way...

Because that's what you agreed to when you signed up.

This may be the case in the small print I guess. Doesn’t make it any less crappy or right. 

Ps thanks for the helpful advice, I hope your other 5.8k posts are just as insightful 👍🏽

powerful_Rogue

SmallSpender0 said:

powerful_Rogue said:

SmallSpender0 said:

custardy said:

SmallSpender0 said:

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

Mobile phone contracts work exactly the same.
At the end of your phone contract term. The phone didnt just stop making calls, did it?
Insurance is an product that covers you for an exact time period.

You’ve missed the point - if you choose not to renew and go elsewhere why would you need to give further notice. 

And if you cancelled a phone contract yes the phone would stop making calls.  you must have some sort of magic phone that doesn’t require a network of yours doesn’t work this way...

Because that's what you agreed to when you signed up.

This may be the case in the small print I guess. Doesn’t make it any less crappy or right. 

Ps thanks for the helpful advice, I hope your other 5.8k posts are just as insightful 👍🏽

My pleasure

longjohnjohnson

SmallSpender0 said:

powerful_Rogue said:

SmallSpender0 said:

custardy said:

SmallSpender0 said:

But if you choose not to continue after your renewal date. How can you be on a rolling contract?

ive not come across this in anything else such as mobile phone contracts or car insurance...?

Mobile phone contracts work exactly the same.
At the end of your phone contract term. The phone didnt just stop making calls, did it?
Insurance is an product that covers you for an exact time period.

You’ve missed the point - if you choose not to renew and go elsewhere why would you need to give further notice. 

And if you cancelled a phone contract yes the phone would stop making calls.  you must have some sort of magic phone that doesn’t require a network of yours doesn’t work this way...

Because that's what you agreed to when you signed up.

This may be the case in the small print I guess. Doesn’t make it any less crappy or right. 

Ps thanks for the helpful advice, I hope your other 5.8k posts are just as insightful 👍🏽

No, but it's typically a condition that both parties have to adhere to.  So you need to give them 30 days notice if you wish to cancel and so do they.

I suspect you wouldn't be too happy if they just ended your service without notice.